Veendam Cruise Review by Cruisetoread
- Sail Date: April 2019
- Destination: Canada & New England
And then there was no heat. Speaking to the crew resulted in a " we'll look into it ". Our cabin thermostat was turned up full, and we froze. Passengers wore their parkas and coats to read in the Explorations Lounge. Finally, on day 3 or 4, there was central heat, and we were comfortable indoors!
The entire tenor of life on board felt like this was an exercise to train new crew or retire departing crew. Not even close to our expectations, but for one or two crew members who could not make up for what appeared to be management level indifference.
We have a December booking. If HAL performs this way again, we will go back to Celebrity or move on ...
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