1. Home
  2. Cruise Reviews
  3. Norwegian Gem
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets and were asked to hang and reuse bathroom towels. If we wanted water in our room we had to pay $5.59. Our room steward took 3 days before he finally met us. The announcment speaker was broken. Steele cabin doors slammed all hours of the day and night. The worst was the food. On the Gem it was horrible!!! Except the pool side bbq. The food tasted frozen and packaged then warmed up. Anything under a heat lamp was dried out. We ate fruit for days. Entertainment was boring. Stacks of Lounge chairs outside were ratchet strapped together but never put out for the number of passengers to use. Rock climbing wall was closed. Never again!

Norwegian Gem

Norwegian Gem Cruise Review by TLBR

4 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Bermuda
  • Cabin Type: Aft-Facing Mini-Suite with Balcony
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets and were asked to hang and reuse bathroom towels. If we wanted water in our room we had to pay $5.59. Our room steward took 3 days before he finally met us. The announcment speaker was broken. Steele cabin doors slammed all hours of the day and night. The worst was the food. On the Gem it was horrible!!! Except the pool side bbq. The food tasted frozen and packaged then warmed up. Anything under a heat lamp was dried out. We ate fruit for days. Entertainment was boring. Stacks of Lounge chairs outside were ratchet strapped together but never put out for the number of passengers to use. Rock climbing wall was closed. Never again!
TLBR’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Gem price drops
250,000+ people have entered their email

Cabin Review

Aft-Facing Mini-Suite with Balcony
Cabin M1 11040
Cabin was nice but the service was not. Took our steward 3 days to meet us. We never had fresh sheets. Our room speaker was broken for announcements. We were to pay $5.50 for drinking water in our room. A sign on the bathroom wall asked us to hang and reuse our towels.
Deck 11 Inside Cabins, Suite Cabins