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We decided to cruise for our 40th. wedding anniversary. We elected an Alaskan cruise on the Norwegian Joy. This was the worst mistake we have ever made making vacation plans. Prior to boarding we were advised to select our shows and to book our three (3) speciality restaurants. We did all of this months prior to sailing. We boarded the ship and after a few hours were told we could go to our room to get our luggage. We went to our room and immediately ordered our water for the week. We waited over three (3) hours to get our luggage and the water never arrived. While in the room we received a phone call notifying us that they had changed the date for us to see Footloose. They scheduled it at the same time as a speciality restaurant reservation. We told them about the conflict and they hollered at us to change our restaurant reservation. We did. We also realized that there was no electric outlet by the bed for a c-pap machine. We called guest services and they said that we were required to come to guest services and they would not deliver an extension cord. They indicated that you must sign for the extension cord at guest services. Once unpacked, we went to guest services. There was a line about (2) two - (3) three hours long. An extremely rude agent was in the back of the line and asked what we needed. We told the rude agent an extension cord. The rude agent's boss told him to have another employee get a cord out of the box and give it to us. The other employee was busy so the rude agent said we would just have to stand in line. We explained all the problems we had already experienced and said we would not stand in line for hours to get the cord. The rude agent told us you either stand in line or you won't get a cord. We told the rude agent we were not standing in line but that we would never cruise on NCL again. There was some back and forth between us and the rude agent and then the rude agent told us to find a different cruise line. We have never been spoken to by anyone in guest services like this in over (40) forty plus years of traveling. Sunday we went to the buffet and there was no place to sit. We finally found a seat but there were no glasses to pour our milk. We finally found glasses but when we began to eat our bacon it was rancid and spoiled. We left and we refused to eat at the buffet the rest of the week and during the entire cruise. This was the worst buffet we have ever experienced in over (40) forty years of traveling. We spoke to four (4) couples who also tried the bacon and two (2) of them got sick from the bacon. After leaving the buffet we again checked the guest service line for our extension cord but it was as long as it was on Saturday. Monday morning we went to guest services at 6:00 A.M. There was no line and the agent gave us an extension cord. We did not sign anything to get the cord. They had lied to us the entire time. Later in the morning we had some computer problems. The phone guest service employee said they would not assist over the phone and that you must go to guest services. We went to guest services and the agent acted as if we were idiots. The agent even said that we were wrong in trying to get on the internet in the manner were were trying. We followed the rules that were outlined on a paper in the room. We began questioning the agent and he began saying he was sorry for telling us how wrong we were. We agreed with him that he was sorry but it was due to his treatment and that he should be ashamed. Monday afternoon we checked on the Elements show we had scheduled for Monday evening. We found that they had again moved our show time and scheduled it at the same time as a speciality restaurant. They screamed over the phone that we should have known and that it was our responsibility to keep up with the schedule. We again moved our dinner reservation. Later on Monday we spoke to a couple that said they cruised NCL seven (7) times. They said the only reason they continue NCL is because NCL messes up so bad that they complain each time and get upgrades and more free items. We asked how they could put up with such rude behavior and they said all the upgrades and free items and that they have just come to realize that NCL is going to mess everything up every cruise. Getting off the ship was a colossal mess. The ship was cleared about 1/2 hour late and it took almost (2) two hours to get off the ship. It could not have been planned any worse than it was. The good parts - We found and ate most of our meals at The Local restaurant. The food was very good and the service was great. Most of the bartenders were very friendly and accurate. Both Footloose and Elements were very good shows. We took three (3) excursions and all three (3) were excellent. We took the train, went to a lumber jack show, Indian village, toured Victoria BC, and a salmon dinner at Liarsville. Each excursion was excellent in its own way. Our room was kept very clean. If we could have taken the excursions and seen the scenery without ever involving NCL we could have had a great time. We will never cruise NCL again in this lifetime. Our motto is "No way in hell on NCL". We will take the rude and overbearing agent's advice and find another cruise line. It is our hope that the rude agent will find a different career. NCL is in dire need of training for all of the guest service agents.

Worst Treatment by Guest Services - Ever

Norwegian Joy Cruise Review by cbolte

4 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Oceanview - Connecting Stateroom
We decided to cruise for our 40th. wedding anniversary. We elected an Alaskan cruise on the Norwegian Joy. This was the worst mistake we have ever made making vacation plans. Prior to boarding we were advised to select our shows and to book our three (3) speciality restaurants. We did all of this months prior to sailing.

We boarded the ship and after a few hours were told we could go to our room to get our luggage. We went to our room and immediately ordered our water for the week. We waited over three (3) hours to get our luggage and the water never arrived. While in the room we received a phone call notifying us that they had changed the date for us to see Footloose. They scheduled it at the same time as a speciality restaurant reservation. We told them about the conflict and they hollered at us to change our restaurant reservation. We did. We also realized that there was no electric outlet by the bed for a c-pap machine. We called guest services and they said that we were required to come to guest services and they would not deliver an extension cord. They indicated that you must sign for the extension cord at guest services.

Once unpacked, we went to guest services. There was a line about (2) two - (3) three hours long. An extremely rude agent was in the back of the line and asked what we needed. We told the rude agent an extension cord. The rude agent's boss told him to have another employee get a cord out of the box and give it to us. The other employee was busy so the rude agent said we would just have to stand in line. We explained all the problems we had already experienced and said we would not stand in line for hours to get the cord. The rude agent told us you either stand in line or you won't get a cord. We told the rude agent we were not standing in line but that we would never cruise on NCL again. There was some back and forth between us and the rude agent and then the rude agent told us to find a different cruise line. We have never been spoken to by anyone in guest services like this in over (40) forty plus years of traveling.

Sunday we went to the buffet and there was no place to sit. We finally found a seat but there were no glasses to pour our milk. We finally found glasses but when we began to eat our bacon it was rancid and spoiled. We left and we refused to eat at the buffet the rest of the week and during the entire cruise. This was the worst buffet we have ever experienced in over (40) forty years of traveling. We spoke to four (4) couples who also tried the bacon and two (2) of them got sick from the bacon. After leaving the buffet we again checked the guest service line for our extension cord but it was as long as it was on Saturday.

Monday morning we went to guest services at 6:00 A.M. There was no line and the agent gave us an extension cord. We did not sign anything to get the cord. They had lied to us the entire time. Later in the morning we had some computer problems. The phone guest service employee said they would not assist over the phone and that you must go to guest services. We went to guest services and the agent acted as if we were idiots. The agent even said that we were wrong in trying to get on the internet in the manner were were trying. We followed the rules that were outlined on a paper in the room. We began questioning the agent and he began saying he was sorry for telling us how wrong we were. We agreed with him that he was sorry but it was due to his treatment and that he should be ashamed. Monday afternoon we checked on the Elements show we had scheduled for Monday evening. We found that they had again moved our show time and scheduled it at the same time as a speciality restaurant. They screamed over the phone that we should have known and that it was our responsibility to keep up with the schedule. We again moved our dinner reservation. Later on Monday we spoke to a couple that said they cruised NCL seven (7) times. They said the only reason they continue NCL is because NCL messes up so bad that they complain each time and get upgrades and more free items. We asked how they could put up with such rude behavior and they said all the upgrades and free items and that they have just come to realize that NCL is going to mess everything up every cruise.

Getting off the ship was a colossal mess. The ship was cleared about 1/2 hour late and it took almost (2) two hours to get off the ship. It could not have been planned any worse than it was.

The good parts - We found and ate most of our meals at The Local restaurant. The food was very good and the service was great. Most of the bartenders were very friendly and accurate. Both Footloose and Elements were very good shows. We took three (3) excursions and all three (3) were excellent. We took the train, went to a lumber jack show, Indian village, toured Victoria BC, and a salmon dinner at Liarsville. Each excursion was excellent in its own way. Our room was kept very clean.

If we could have taken the excursions and seen the scenery without ever involving NCL we could have had a great time. We will never cruise NCL again in this lifetime. Our motto is "No way in hell on NCL". We will take the rude and overbearing agent's advice and find another cruise line. It is our hope that the rude agent will find a different career. NCL is in dire need of training for all of the guest service agents.
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Cabin Review

Oceanview - Connecting Stateroom
Cabin O8 12190
The cabin was kept clean. We had to walk over our c-pap cord for two (2) days until we could get an extension cord. They refused to deliver an extension cord and lied to us about having to sign for the cord. When we got the cord we did not sign any type of paper work.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews