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Am 70, fairly fit, travelled with fit wife, both do not eat meat. Prefer quality over quantity. Have cruised many times before, but first time on NCL. Balcony on 10th floor. NCL has a culture problem in that do NOT pay attention to details with both admin, food and service being second rate. Most staff were either poorly trained or poorly supervised/managed Examples When booked was given 5 free offers. Letter in room said we only had 3, went to reception said ignore letter and that we had 7 “freebies” Cabin size small, especially toilet and shower, toilet paper cheap and nasty Went to freebie French restaurant( freebie offer of 2 nights free eating) on entering the restaurant had to wait 10 minutes for a waiter, although there was only 1 other table occupied. Observed a server walking along carrying plates and coughing without covering his mouth, restaurant manager ignored the coughed. Ordered appetisers, which were extremely poor, and not eaten, then walked out. Manager did not ask if we enjoyed the food or why we were leaving. At breakfast for first few days, overeasy eggs were served hard and poached eggs just warm on soggy bread and were left uneaten, no questions asked by wait staff. Rest of cruise ate cereal and toast. Ate dinner in main dining room. For the first time ever I sent 5 dishes back to kitchen, white fish over cooked to dry, and other dishes served just warm. Last 3 nights ordered mashed potato and broccoli as main meal. The NCL fish “speciality” is a frozen crumbed fillet of ? However night wait staff were excellent as were desserts. Buffet meals were poor and had the quality of a $7.99 all you can eat place. The entertainment except for last night was poor, 2 nights of magic a ballroom dancer night, a classical pianist etc, on other cruises these acts would be in the atrium The crowning disaster of this cruise was it’s engine failed, meaning we missed three ports and terminated at Barcelona rather than Rome. Communication to passengers was a shambles, however Ncl provided $300 per person in air fares and 50% refund in cash and 50% in credits for future cruises, not that I would ever travel with them again.

Trip to Hell

Norwegian Pearl Cruise Review by Richard G

5 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Mediterranean
  • Cabin Type: Balcony
Am 70, fairly fit, travelled with fit wife, both do not eat meat. Prefer quality over quantity.

Have cruised many times before, but first time on NCL.

Balcony on 10th floor.

NCL has a culture problem in that do NOT pay attention to details with both admin, food and service being second rate.

Most staff were either poorly trained or poorly supervised/managed

Examples

When booked was given 5 free offers. Letter in room said we only had 3, went to reception said ignore letter and that we had 7 “freebies”

Cabin size small, especially toilet and shower, toilet paper cheap and nasty

Went to freebie French restaurant( freebie offer of 2 nights free eating) on entering the restaurant had to wait 10 minutes for a waiter, although there was only 1 other table occupied. Observed a server walking along carrying plates and coughing without covering his mouth, restaurant manager ignored the coughed. Ordered appetisers, which were extremely poor, and not eaten, then walked out. Manager did not ask if we enjoyed the food or why we were leaving.

At breakfast for first few days, overeasy eggs were served hard and poached eggs just warm on soggy bread and were left uneaten, no questions asked by wait staff. Rest of cruise ate cereal and toast.

Ate dinner in main dining room. For the first time ever I sent 5 dishes back to kitchen, white fish over cooked to dry, and other dishes served just warm. Last 3 nights ordered mashed potato and broccoli as main meal.

The NCL fish “speciality” is a frozen crumbed fillet of ?

However night wait staff were excellent as were desserts.

Buffet meals were poor and had the quality of a $7.99 all you can eat place.

The entertainment except for last night was poor, 2 nights of magic a ballroom dancer night, a classical pianist etc, on other cruises these acts would be in the atrium

The crowning disaster of this cruise was it’s engine failed, meaning we missed three ports and terminated at Barcelona rather than Rome.

Communication to passengers was a shambles, however Ncl provided $300 per person in air fares and 50% refund in cash and 50% in credits for future cruises, not that I would ever travel with them again.
Richard G’s Full Rating Summary
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