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I WAS a loyal Celebrity cruiser until..... I have taken my last cruise on Celebrity Cruise Line. I had three cruises scheduled for 2019. I have completed two of them and canceled the third. Celebrity Cruise Line has gradually deteriorated to the point that I am no longer willing to go on a cruise that I scheduled for November of this year. My first cruise this year on the Equinox was the second time that I have been on this ship. I was on it shortly after dry dock. I had a page and a half of problems that I went to the customer service desk with including 4 days of the toilet not flushing. After presenting my list of problems to the manager at customer service, I was issued a $150 credit for a future cruise. While on board for cruise number 2 this year, I attemped to apply the credit to the future cruise in November. Apparently, the staff in future cruises did not do what they were supposed to with it. After receiving a copy of the November billing, we contacted the customer service department which were so rude and unprofessional that we ended up having to cancel November's cruise because they were unwilling to apply the credit that we were given for our unbelievably crappy cruise number one this year. The problems included toilets not flushing, internet service not working, TV's not working, a room Steward rearranging things daily that he had no business to be touching, rude and argumentative wait staff, rude shore excursion people, bartenders that were unwilling to change the channel to put on sports in the casino bar instead of news, comedians that were so bad that people were walking out in drothes, items on their daily itinerary never happening, inedible food, plastic items found in the food...... unfortunately the list just goes on and on. After calling customer service to have the credit applied correctly, they were so rude and uncooperative that we canceled a cruise that would have cost $3500 over a $150 cruise credit that they lost. The customer service rep reminded me of a used car salesman trying to do the money shuffle explaining that the credit had already been given when it clearly in writing had not. If they cannot provide it to you in writing, it never happened. Don't trust them. Celebrity Cruise Line has obviously given up caring about their existing customers. I wish I had waited to do my survey until after I discovered this problem. I had spent enough time on this ship that the management and staff were all greeting me saying "welcome home." It is now a sad goodbye but for the price it is a goodbye nonetheless. No one should be treated the way we were by customer service, and the future cruise services staff. Apparently celebrity has grown large enough that they have stopped careing about their customers.

Nightmare!

Celebrity Equinox Cruise Review by NoMoreCelebrith

13 people found this helpful
Trip Details
I WAS a loyal Celebrity cruiser until.....

I have taken my last cruise on Celebrity Cruise Line.

I had three cruises scheduled for 2019. I have completed two of them and canceled the third.

Celebrity Cruise Line has gradually deteriorated to the point that I am no longer willing to go on a cruise that I scheduled for November of this year.

My first cruise this year on the Equinox was the second time that I have been on this ship. I was on it shortly after dry dock. I had a page and a half of problems that I went to the customer service desk with including 4 days of the toilet not flushing. After presenting my list of problems to the manager at customer service, I was issued a $150 credit for a future cruise. While on board for cruise number 2 this year, I attemped to apply the credit to the future cruise in November. Apparently, the staff in future cruises did not do what they were supposed to with it. After receiving a copy of the November billing, we contacted the customer service department which were so rude and unprofessional that we ended up having to cancel November's cruise because they were unwilling to apply the credit that we were given for our unbelievably crappy cruise number one this year. The problems included toilets not flushing, internet service not working, TV's not working, a room Steward rearranging things daily that he had no business to be touching, rude and argumentative wait staff, rude shore excursion people, bartenders that were unwilling to change the channel to put on sports in the casino bar instead of news, comedians that were so bad that people were walking out in drothes, items on their daily itinerary never happening, inedible food, plastic items found in the food...... unfortunately the list just goes on and on.

After calling customer service to have the credit applied correctly, they were so rude and uncooperative that we canceled a cruise that would have cost $3500 over a $150 cruise credit that they lost. The customer service rep reminded me of a used car salesman trying to do the money shuffle explaining that the credit had already been given when it clearly in writing had not. If they cannot provide it to you in writing, it never happened. Don't trust them.

Celebrity Cruise Line has obviously given up caring about their existing customers. I wish I had waited to do my survey until after I discovered this problem.

I had spent enough time on this ship that the management and staff were all greeting me saying "welcome home."

It is now a sad goodbye but for the price it is a goodbye nonetheless. No one should be treated the way we were by customer service, and the future cruise services staff. Apparently celebrity has grown large enough that they have stopped careing about their customers.
NoMoreCelebrith’s Full Rating Summary
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Cabin Review

Deluxe Veranda
Cabin 2A 9138
Room Steward moved everything every day. Even things he shouldn't have touched.
Sunrise Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews