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We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience. Everything started out great. Embarkation went smoothly. We then got to our aft balcony room to find multiple holes in the curtain liner and $5+ for a bottle of water in the room. I don't call that upscale. We had the premium beverage package but that doesn't include room service or in room mini bar for some reason. You would at least think the water would be included. Next was the internet support. Internet service went from minimal to nothing at all and bounced back in forth. Only when I went to the mid part of the ship would I get good internet. Moving onto our first dinner. We met a great couple and great Serving staff (Marvin/Lauri). Unfortunately, the food did not match the service. I have never had a steak as bad as this. It was tough to cut and chew. Menu had little variety the entire week. My wife was happier with her choices, but I kept getting lousy ones. Lousy continued through the week starting with chaos boarding a whale watching excursion with multiple groups all pushing to get down one narrow pier. Several of us pointed out that we thought we were on a smaller group, but we had over 100 people on ours. Next was the specialty restaurant Tuscan Grille. First you pay for speciality which is fine, but they surcharge you more money if you want a good steak so basically you are paying twice. Then we waited over 40 minutes after we finished our salad for the entree to come. Excuse was we cook from scratch and were busy that night. Each time we questioned we were told it would be out in a minute. Evening entertainment and meals for remainder of week were just so-so. Only saving grace was the quality of staff. Our room steward and waiting staff were outstanding. Cruise ended with nobody being able to find me a wheelchair for disembarking so I had to walk with a walker what seemed like a mile to finally get through everything. In summary, Celebrity calls themselves an upscale cruise line. Our cruise was anything but upscale. They tried to fix some of the issues including putting new curtains in and discounting the excursion, but that still doesn't change our opinion. We paid for what we thought was our dream vacation. Instead we got a low price cruise experience

Upscale Nothing

Celebrity Eclipse Cruise Review by tmcbreen

9 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Deluxe Veranda
We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience.

Everything started out great. Embarkation went smoothly. We then got to our aft balcony room to find multiple holes in the curtain liner and $5+ for a bottle of water in the room. I don't call that upscale. We had the premium beverage package but that doesn't include room service or in room mini bar for some reason. You would at least think the water would be included.

Next was the internet support. Internet service went from minimal to nothing at all and bounced back in forth. Only when I went to the mid part of the ship would I get good internet.

Moving onto our first dinner. We met a great couple and great Serving staff (Marvin/Lauri). Unfortunately, the food did not match the service. I have never had a steak as bad as this. It was tough to cut and chew. Menu had little variety the entire week. My wife was happier with her choices, but I kept getting lousy ones.

Lousy continued through the week starting with chaos boarding a whale watching excursion with multiple groups all pushing to get down one narrow pier. Several of us pointed out that we thought we were on a smaller group, but we had over 100 people on ours.

Next was the specialty restaurant Tuscan Grille. First you pay for speciality which is fine, but they surcharge you more money if you want a good steak so basically you are paying twice. Then we waited over 40 minutes after we finished our salad for the entree to come. Excuse was we cook from scratch and were busy that night. Each time we questioned we were told it would be out in a minute.

Evening entertainment and meals for remainder of week were just so-so. Only saving grace was the quality of staff. Our room steward and waiting staff were outstanding.

Cruise ended with nobody being able to find me a wheelchair for disembarking so I had to walk with a walker what seemed like a mile to finally get through everything.

In summary, Celebrity calls themselves an upscale cruise line. Our cruise was anything but upscale. They tried to fix some of the issues including putting new curtains in and discounting the excursion, but that still doesn't change our opinion. We paid for what we thought was our dream vacation. Instead we got a low price cruise experience
tmcbreen’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
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Cabin Review

Deluxe Veranda
Cabin 2B 7364
Holes in curtains and poor/no internet service. Otherwise the Sunset Veranda was perfect for us. We love the larger balcony and view from the aft of ship. Steward was outstanding.
Sunrise Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Whale Watching
    Nightmare boarding of ship. Multiple tours with different times all trying to get down pier at same time and nobody controlling it. They just stood around. Many of us discussed we thought we were getting on a small whale watching tour (not private) but we over 100 people on it. Saw minimum baby or small female whales.
    View All 136 Whale Watching Reviews
  • Helicopter Tour
    Outstanding experience from start to finish. Friendly, knowledgeable people. Pilot was excellent and so was the scenary. We landed on Herbert glacier for a walk. It was amazing. Will never forget it.
    View All 114 Helicopter Tour Reviews
  • Misty Fjords Flightseeing
    Great experience from start to finish again. Friendly, knowledgable staff. Flight through the Fjord and landing on river was outstanding. We had an outstanding time and I recommend it to everybody
    View All 150 Misty Fjords Flightseeing Reviews
  • Vancouver
    Basic hop on and off. Hardest part was getting to it with no wheelchair assistance getting of ship. Otherwise worked fine.
    View All 625 Vancouver Cruise Port Reviews
    View Cruise Critic's Vancouver Cruise Port Review