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Crosieres as sales agent failed to give us important details such as the programs on the cruise till the last moment. The standard answer was ýou will get it with the ticket' which arrived 72 hours before the trip commenced. By that time all important excursions were already booked by other guests. This means other guests knew how to book excursions but Croiseres as agent never told us despite my repeated asking about it !! We chose and paid for two window view cabins. To our horror we were given cabins 4297 and 4323, both of which had large motors installed outside the windows. Thus the views of these windows were completely blocked !! I have attached the photo for readers quick reference. After boarding the cruise the hospitality desk the staff completely disowned there responsibility to change the cabins. We explained to them that our payment and booking of the cabins were confirmed for open views of the windows. Costa hospitality staff refused to give us alternate cabins. Eventually we had to go for higher category of balcony cabins 7232 and 7235 for which we had to pay extra 500 Euro for each cabin. This was a totally unacceptable behaviour of Costa Staff towards the guests. We felt we have been exploited and cheated by Costa and its agent Croisieres. On the final day of return we were diverted to Trieste port. We repeatedly told Mr Alex, who was coordinating the disembarkation process, to give us a coach connection to the Venice Airport as we had our onward flight to Vienna at 2,45pm on 8th June. He promised us that this has been arranged and he gave us Red B exit baggage tags to confirm the same. When we tried to board the coach for Venice, Costa's staff Mr Fabio, another Costa staff, forced us to take our luggages out of the coach. He showed us a passenger list which didn't include cabins 7232 and 7235 for transfer to Venice airport ! This gives us a feeling that either Alex mislead us throughout promising the coach transfer to Venice airport or Fabio behaved as a very rude staff completely disowning Costa's responsibility to take us to Venice. It must be mentioned that Costá Luminosa was delayed by 3hr and 30 mins while returning and it dropped the customers at Trieste, 150 km away form the contractual disembarkation port of Venice'. Eventually we had a take a taxi from Trieste to Venice airport to catch our flight. We had to spend 300€ for this emergency taxi trip simply because Cosat couldn’t return to Venice port by the scheduled time! On the whole it was a very bad cruise with Costa. ...'Never Cruise again with Costa' is our conclusion.

Bad cabin offered, very poor customer service-- never cruise with Costa

Costa Luminosa Cruise Review by Rathin Basu

Trip Details
  • Sail Date: June 2019
  • Destination: Mediterranean
  • Cabin Type: Outside Classic
Crosieres as sales agent failed to give us important details such as the programs on the cruise till the last moment. The standard answer was ýou will get it with the ticket' which arrived 72 hours before the trip commenced.

By that time all important excursions were already booked by other guests. This means other guests knew how to book excursions but Croiseres as agent never told us despite my repeated asking about it !!

We chose and paid for two window view cabins. To our horror we were given cabins 4297 and 4323, both of which had large motors installed outside the windows. Thus the views of these windows were completely blocked !! I have attached the photo for readers quick reference.

After boarding the cruise the hospitality desk the staff completely disowned there responsibility to change the cabins. We explained to them that our payment and booking of the cabins were confirmed for open views of the windows.

Costa hospitality staff refused to give us alternate cabins. Eventually we had to go for higher category of balcony cabins 7232 and 7235 for which we had to pay extra 500 Euro for each cabin. This was a totally unacceptable behaviour of Costa Staff towards the guests. We felt we have been exploited and cheated by Costa and its agent Croisieres.

On the final day of return we were diverted to Trieste port. We repeatedly told Mr Alex, who was coordinating the disembarkation process, to give us a coach connection to the Venice Airport as we had our onward flight to Vienna at 2,45pm on 8th June. He promised us that this has been arranged and he gave us Red B exit baggage tags to confirm the same.

When we tried to board the coach for Venice, Costa's staff Mr Fabio, another Costa staff, forced us to take our luggages out of the coach. He showed us a passenger list which didn't include cabins 7232 and 7235 for transfer to Venice airport !

This gives us a feeling that either Alex mislead us throughout promising the coach transfer to Venice airport or Fabio behaved as a very rude staff completely disowning Costa's responsibility to take us to Venice.

It must be mentioned that Costá Luminosa was delayed by 3hr and 30 mins while returning and it dropped the customers at Trieste, 150 km away form the contractual disembarkation port of Venice'.

Eventually we had a take a taxi from Trieste to Venice airport to catch our flight. We had to spend 300€ for this emergency taxi trip simply because Cosat couldn’t return to Venice port by the scheduled time!

On the whole it was a very bad cruise with Costa. ...'Never Cruise again with Costa' is our conclusion.
Rathin Basu’s Full Rating Summary
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Cabin Review

Outside Classic
Cabin EC 4297
We booked two window sea view view cabins. To our horror we were given cabins 4297 and 4323, both of which had large motors installed outside the windows. Thus the views of these windows were completely blocked !! Photo attached.

Role of Costa Staff:
At the ship's hospitality desk the staff completely disowned there responsibility to change the cabins. We explained to them that our payment and booking of the cabins were confirmed for open views of the windows.
Costa hospitality staff refused to give us alternate cabins. Eventually we had to go for balcony cabins 7232 and 7235 for which we had to pay extra 500 Euro for each cabin. This was a totally unacceptable behaviour of Costa Staff towards the guests. We felt we have been exploited and cheated by Costa and its agent Croisieres.
Agata Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Venice
    On the return date of 8th June, the disembarkation was diverted to Trieste, 150km away from Venice port. In addition Luminosa was delayed by 4 hours. We asked for a coach drop to Venice airport as we were booked for a flight to Vienna at 2,45pm. Costa refused to offer this help. We had to eventually hire a taxi from Trieste to go to Venice airport to catch our flight. This is a very bad example of customer service !!
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