1. Home
  2. Cruise Reviews
  3. Zuiderdam
ITINERARY is the reason to pick Holland America Line. However, we both came home sneezing and coughing because of the airco in the cabin that is placed right over the bed and cannot be shut off. This was also the case two years ago when we also sailed with Zuiderdam but we figured this major problem would have been solved after the ship had been refurbished. But NO. We were certainly not the only people complaining about this problem and I would never book such a ship again. Service, food choice had also declined in two years. The menu was cut down, no more surf and turf, or baked Alaska. I do not mind paying for lobster ($20) but the quality was poor, lobster was small, hard and tasteless. Other dishes failed to impress as was the case earlier. Now the service has always been excellent, but also here they started dropping the ball, almost constantly. Three times our wine got lost and most dinner they were unable to serve us wine with first course, which is really a shame. Also on deck nine staff sometimes unfriendly, and hardly willing to serve. A great let down! We are going again with HAL in September on Koningsdam and on New Statendam service was better and the airco could be shut off, we always take veranda cabin to get in fresh air. Cabin staff was fine and we like the older look of Zuiderdam too but they really must get their act together and stop counting pennies.

Too many problems in Zuiderdam

Zuiderdam Cruise Review by 2Danish

2 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Baltic Sea
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
ITINERARY is the reason to pick Holland America Line. However, we both came home sneezing and coughing because of the airco in the cabin that is placed right over the bed and cannot be shut off.

This was also the case two years ago when we also sailed with Zuiderdam but we figured this major problem would have been solved after the ship had been refurbished. But NO. We were certainly not the only people complaining about this problem and I would never book such a ship again.

Service, food choice had also declined in two years. The menu was cut down, no more surf and turf, or baked Alaska. I do not mind paying for lobster ($20) but the quality was poor, lobster was small, hard and tasteless. Other dishes failed to impress as was the case earlier. Now the service has always been excellent, but also here they started dropping the ball, almost constantly. Three times our wine got lost and most dinner they were unable to serve us wine with first course, which is really a shame. Also on deck nine staff sometimes unfriendly, and hardly willing to serve. A great let down!

We are going again with HAL in September on Koningsdam and on New Statendam service was better and the airco could be shut off, we always take veranda cabin to get in fresh air. Cabin staff was fine and we like the older look of Zuiderdam too but they really must get their act together and stop counting pennies.
2Danish’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Zuiderdam price drops
250,000+ people have entered their email

Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VB 5006
Fine cabin
Observation Deck Inside Cabins, Balcony Cabins