Norwegian Breakaway Cruise Review by FLCruiseCpl
- Sail Date: June 2019
- Destination: Eastern Caribbean
- Cabin Type: Spa Balcony Stateroom
Embarkation was a little unorganized. With the new terminal under construction, we were in terminal G and the signage on which line to get in was poor to non-existent. There were Norwegian staff to point you in the right direction but it was still confusing. The check in counter is a circle with lines all around it. I think they could do a much better job with signage here. But once we got to an agent check in was fast and efficient.
We spend a lot of our cruise in SpiceH2O and was shocked at the state of the waterfall feature! We have been on Breakaway in the past, and it has been a few years, the difference was drastic. We collected 4+ tiles off the bottom every day of the cruise, the rain shower and misters no longer worked and were all rusted. The waterfall was very slow in some spots and heavy in one particular spot. We are scheduled back on the Breakaway in Nov and hope this is refurbished by then.
Increase in Cabin Service Charge was a popular topic aboard ship. In case you have not seen it, you will be charged $15 per person, per day! Even if you pre-pay gratuities you will not be able to pre-pay this amount. For my wife and I this was $210 on our on board charge that was not expected. For families with a couple small kids this could easily be 400-500 dollars they might not be expecting. I think this should just be built into the cost of the cruise fare and not tacked onto your room charges. Or at least allow it to be paid ahead of the cruise. But I suspect its an easy way for them to give you some free at sea $$ but then charge it right back to you.
Disembarking is my least favorite part of Norwegian. It is just much less organized than other cruise lines. This time there was facial recognition used, which actually worked pretty well (was surprised) and helped. But then once off the ship there was no clear direction on which way to go and the Norwegian staff nearly got into a shouting match with the porters on which way we should go. And a large garage door was nearly closed on a elderly guest in the process. luckily someone pulled them out of the door way in time or they would have been knocked to the ground or worse by that door.
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