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This cruise solidified for me and my family that we will not be traveling on Celebrity Cruises until they undergo another change in direction. Celebrity's standards have nosedived; I have a hard time classifying them as a "premium" cruise line alongside the likes of Princess and Holland American. I can't help but feel that Celebrity has lost track of their actual customer base. It seems that they want to attract young, hip, and rich customers when in reality their clientele is for the most part rather old and appreciate classic cruising; In a way I am curious how large their target market is, as I feel most people whom these changes are targeted to do not cruise very much either due to lack of money, vacation time, or other more preferred options. When talking to the people on my last Celebrity cruise I found around 7/10 people to be upset with the changes and the other 3/10 to simply be content. I think that Celebrity's leadership and particularly their new CEO have missed the forest for the trees and are trying to turn their brand into something it is not. I'm really sad to see a once great cruise line now deliver a product that is both strange and of a lower-quality. What is really interesting to me is that the changes in quality and direction appear from my perspective to make the line much closer to its parent company, Royal Caribbean; they too are now trying to attract a younger crowd with vibrant, new, and large ships and creating an economic model around people spending extra money on-board for unique experiences and specialty dining options. I will be interested to see if Royal Caribbean steps in and forces another change in direction for Celebrity after finding out that Celebrity is starting to cannibalize its parent company's business. The worst aspect of the cruise for me was the food in the main dining room. I will say that they at least did a decent job of keeping and baking fresh bread. I think the worst thing for my personal taste was that it was impossible to get a good cut of steak in the main dining room; they want you instead to pay for the Tuscan Grill specialty dining option. If you order the everyday "New York Strip Steak" you will get something that passes for barely more than a minute steak. Even the one day they had Beef Wellington they served it with striploin instead of tenderloin which in my opinion ruins the dish (you need a tender beef to make proper Wellington). I was even able to extract a confession regarding the lowering standards of food from our waiter, who was begging us not to rate the food poorly in our survey because the company decided to count the rating of food against the waiter's tips (for anyone who doesn't know, in the age of automatic tipping the comments left on the post-cruise surveys affect how large of a tip your servers get). The entertainment on the ship was decent. The main reason for my low rating when it comes to entertainment is because of Celebrity's decision to ignore the NHL's Stanley Cup Finals. I had emailed Celebrity before the cruise to ask if they planned to stream the games on the ship, to which they replied that they stream all major sporting events. This was an outright lie. To add a humorous aspect to this, we docked in Bermuda alongside the Norwegian Escape which streamed game 7 of the series on their large screen in the back of the ship. It was funny that Norwegian was streaming the game for its customers while the customers of the "premium cruise line" next to them were left high and dry. There were many people on the ship who were upset with this. I did not personally use the Shore Excursions desk at any point in the cruise for the simple reason that their express purpose seems to be to fleece their customers. Not only was each excursion laughably overpriced (usually more than double what the actual tour itself cost), but the Shore Excursions team openly allowed their customers to be swindled in ports. For example, in Boston the cruise line set up a charter bus which would deliver passengers to Quincy Market for $17 per person round trip. The cruise line went through excruciating effort to ensure no one was notified of the Silver Line Mass Transit bus one block over from the terminal which will take you anywhere inbound to Boston for FREE. The cost to take mass transit back to the cruise terminal in Boston is around $3 a person. The only way you would know about the mass transit option is if you live in Boston (as I do) or if you happen to ask at the local information booth set up in the cruise terminal; Celebrity will not tell you about it and instead wants you to pay an extra $14 (of which I am sure they get a fair cut). The selection of tours for the destinations was average to below-average when compared to other cruise lines. But to me misleading your customers in this way in unforgivable. If you do business with the Shore Excursions desk on the Summit know that they do not value your money, and their knowledge of the ports (willingly or unwillingly) is extremely limited beyond their overpriced tours. I will finally note that Celebrity's service (like all lines in the Royal Caribbean company) is a notch above their competition. This is frankly the one area where Royal Caribbean and its subsidiaries have maintained their standards, and it is appreciated.

Celebrity Has Fallen Far

Celebrity Summit Cruise Review by matt1296

9 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Bermuda
  • Cabin Type: Deluxe Ocean View with Balcony 2A
This cruise solidified for me and my family that we will not be traveling on Celebrity Cruises until they undergo another change in direction. Celebrity's standards have nosedived; I have a hard time classifying them as a "premium" cruise line alongside the likes of Princess and Holland American. I can't help but feel that Celebrity has lost track of their actual customer base. It seems that they want to attract young, hip, and rich customers when in reality their clientele is for the most part rather old and appreciate classic cruising; In a way I am curious how large their target market is, as I feel most people whom these changes are targeted to do not cruise very much either due to lack of money, vacation time, or other more preferred options. When talking to the people on my last Celebrity cruise I found around 7/10 people to be upset with the changes and the other 3/10 to simply be content. I think that Celebrity's leadership and particularly their new CEO have missed the forest for the trees and are trying to turn their brand into something it is not. I'm really sad to see a once great cruise line now deliver a product that is both strange and of a lower-quality. What is really interesting to me is that the changes in quality and direction appear from my perspective to make the line much closer to its parent company, Royal Caribbean; they too are now trying to attract a younger crowd with vibrant, new, and large ships and creating an economic model around people spending extra money on-board for unique experiences and specialty dining options. I will be interested to see if Royal Caribbean steps in and forces another change in direction for Celebrity after finding out that Celebrity is starting to cannibalize its parent company's business.

The worst aspect of the cruise for me was the food in the main dining room. I will say that they at least did a decent job of keeping and baking fresh bread. I think the worst thing for my personal taste was that it was impossible to get a good cut of steak in the main dining room; they want you instead to pay for the Tuscan Grill specialty dining option. If you order the everyday "New York Strip Steak" you will get something that passes for barely more than a minute steak. Even the one day they had Beef Wellington they served it with striploin instead of tenderloin which in my opinion ruins the dish (you need a tender beef to make proper Wellington). I was even able to extract a confession regarding the lowering standards of food from our waiter, who was begging us not to rate the food poorly in our survey because the company decided to count the rating of food against the waiter's tips (for anyone who doesn't know, in the age of automatic tipping the comments left on the post-cruise surveys affect how large of a tip your servers get).

The entertainment on the ship was decent. The main reason for my low rating when it comes to entertainment is because of Celebrity's decision to ignore the NHL's Stanley Cup Finals. I had emailed Celebrity before the cruise to ask if they planned to stream the games on the ship, to which they replied that they stream all major sporting events. This was an outright lie. To add a humorous aspect to this, we docked in Bermuda alongside the Norwegian Escape which streamed game 7 of the series on their large screen in the back of the ship. It was funny that Norwegian was streaming the game for its customers while the customers of the "premium cruise line" next to them were left high and dry. There were many people on the ship who were upset with this.

I did not personally use the Shore Excursions desk at any point in the cruise for the simple reason that their express purpose seems to be to fleece their customers. Not only was each excursion laughably overpriced (usually more than double what the actual tour itself cost), but the Shore Excursions team openly allowed their customers to be swindled in ports. For example, in Boston the cruise line set up a charter bus which would deliver passengers to Quincy Market for $17 per person round trip. The cruise line went through excruciating effort to ensure no one was notified of the Silver Line Mass Transit bus one block over from the terminal which will take you anywhere inbound to Boston for FREE. The cost to take mass transit back to the cruise terminal in Boston is around $3 a person. The only way you would know about the mass transit option is if you live in Boston (as I do) or if you happen to ask at the local information booth set up in the cruise terminal; Celebrity will not tell you about it and instead wants you to pay an extra $14 (of which I am sure they get a fair cut). The selection of tours for the destinations was average to below-average when compared to other cruise lines. But to me misleading your customers in this way in unforgivable. If you do business with the Shore Excursions desk on the Summit know that they do not value your money, and their knowledge of the ports (willingly or unwillingly) is extremely limited beyond their overpriced tours.

I will finally note that Celebrity's service (like all lines in the Royal Caribbean company) is a notch above their competition. This is frankly the one area where Royal Caribbean and its subsidiaries have maintained their standards, and it is appreciated.
matt1296’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Balcony 2A
Cabin 2A 7081
While the new modern look that Celebrity has adopted is not appealing to me in the least, the stateroom was new and I was entirely satisfied with it. However, at one point in the cruise our bathroom began exuding a heavy stench of sewage that would not go away until we called the front desk. The smell of sewage has always been a problem with the Millennium class of ships, but never have we had the smell in our own bathroom! Crew members were working on the pipes across the ship on all decks throughout our cruise, so I think it is clear that the Summit is has plumbing issues.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins