Pacific Explorer Cruise Review by DOJO1
- Sail Date: June 2019
- Destination: Australia & New Zealand
Embarkation and disembarkation were super easy, probably because customs wasn't involved.
The condition of the ship was better than expected as I had read reviews that it had seen better days but it was very nice and no obvious signs of wear and tear and certainly better than some ships we have been on. Lots of areas to lounge around including window seats but these were popular with the teens and 20 somethings, plenty of other sitting areas including lots of sun lounges on decks.
I booked an interior cabin which is something I haven't done previously but as it was quite cheap and only for 3 nights I thought why not. The cabin was 10214 and located aft and at the end of the corridor, this I booked deliberately so no passing traffic and away from lifts and family rooms etc.
The room was as expected small but clean and tidy and in good condition, just dark
I wouldn't book an interior again because of the size and darkness and for the sake of a little more in price, I need light and fresh air. Overall the cabin was certainly acceptable. The shower was compact as they mostly are and we managed to squeeze in although if you were on the larger size it would be a tight squeeze. The water temp was lukewarm at best after about 3pm, so if you wanted a shower before dinner then it was a cold one.
The bed was difficult to get in and out of due to the lack of room on either side and the mattress springs gave us some free acupuncture until I requested and received a mattress topper, which alleviated the issue somewhat. A clock of some sort would have been good as to tell the time in the morning as it was so dark it could have been 3 am or 11 am- this I didn't like and we missed breakfast in the restaurant because we overslept. We had cabin 10214 which is the last cabin , so no passing traffic which is perfect. I chose this cabin due to its location and not the deck above (11) as that was directly under the gym, then again maybe noise from the gym goers might have woken me earlier.
No choccies at night and I had to remind the steward to bring us our pre-ordered water but all in all, pretty good.
Food- well this was a downer for a range of reasons.
We prefer to eat all our meals in the restaurants BUT they were all booked out. We attempted to eat in the Asian and Italian (included in fare) restaurants but were told by staff that they were booked out for the whole cruise. When we pointed out that they were actually empty, we were told that they have been prebooked and passengers hadn't shown up yet but they couldn't give the tables away incase they did. We found out from other staff that this is an ongoing issue, especially with short cruises. We ate in the main restaurant one night and the food looked good but was cold and this was an ongoing issue with all food on this ship, whether it was in a restaurant or the buffet, it was always cold. Restaurant staff seem uninterested and confused and the whole dining experience is unorganized and understaffed. Maybe trying to cut costs with less staff??
The main restaurant the "Waterfront" is disappointing serving cold food that should be hot and getting a drink proved to be a challenge. Some of the meals on the menu are included in your fare but the "better" ones are at a cost. This goes for Breakfast Lunch and Dinner menus, which was a bit of a surprise.
Dining in the Specialty restaurants (if you can get in) is at the marked price on the menus, not a "cover charge" as they do on other cruise lines, so this can add up to be quiet a bill if you're not careful.
Buffet food was served by staff at stations which is a good idea to prevent the spread of germs (BTW no one washed their hands entering the area, nor were they directed to, as on Princess).
Food in the buffet was of a good variety and impressive but COLD. The design of the buffet doesn't really work as the flow of diners is impeded by queues of diners at each station, so doesn't work very well. There is also a coffee station for barista coffee which also formed a long queue which snaked its way across the path of those trying to get to a food station. Staff in the "Pantry" seemed uninterested and slow to pick up plates and don't offer to get you a coffee, juice etc at your table as they do on other cruise lines.
Getting something to eat is the downfall of this ship, its disorganized, cold and mostly at extra cost. Iceream, burgers pizza etc is all extra which was a surprise as it has always been included on other cruises we have done.
Entertainment- This was a Comedy Cruise which wasn't the reason we booked but an added bonus. Shows were excellent but as the venues are small it was hard to get a seat with a lot of passengers sitting on the floor. Shows were 18+ but kids were still "allowed" in with some being young children under 10etc which I don't think is acceptable and seemed to throw a few of the comedians off as they "censored" their jokes as to not offend. Staff do not police the 18+ rule.
Pools- pools are clean and well maintained as are the hot tubs, not too crowded but it was June and a little cool outside. It was impossible to find deck staff for a towel or blanket and there are no towel/blanket stations to help yourself.
Bars- all very good, some staff better than others. Love the Oasis Bar at the rear of ship. Very crowded on sailing out of the harbour but that's to be expected but hardly anyone there at other times. Shhhh don't tell anyone.
Their programme of events isn't very informative or inclusive of all events and nor does their on-board app work. They have information screens but these either don't work or aren't up to date, so finding out what's on or where is difficult, even for a seasoned cruiser. first timers would struggle.
Would I sail on Pacific Explorer again?- Maybe but would book a balcony especially on a longer cruise.
Lessons learnt from this cruise-
1. P&O fares are cheaper but with all the extras you have to pay for it works out the same if not dearer than other cruise lines
2. Demographic is made up of families and middle-aged couples with a few older passengers and groups of "cellabrators"- 30th/40th/50ths, bucks/hens groups etc
3. Don't book inside cabins- not worth the saving of a few dollars
4. Pre-book restaurants otherwise, you can't get in. Maybe P&O need to look at how they manage this better.
5. Book aft staterooms - less traffic and away from family rooms with easy access to lifts and outside.
6. No kettle/ Tea/coffee facility in cabin
7. Not included in fare eateries such as burgers,pizza, icecream on pool deck or anywhere.
8. Some entertainment shows are an extra fee
9. Be prepared for a bigger stateroom account due to extras having to be paid for such as shows and food.
10. Theme nights are only just a small event and hardly mentioned or attended.
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No kettle- Tea/coffee in cabin.
Shower is lukewarm at best after 3pm. Hot in the morning so if you need a shower in the evening its either cold or go to the gym and use theirs.
Shower cubicle is small but usable- we are not small people and found it ok but if you are on the larger size it would be a tight fit.
Only use to sleep no room for anything other than being in bed or using the bathroom. Pay the extra for a better category.