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We read the negative reviews prior to booking. I really don't take much notice of them. How wrong we were. We booked because of the itinerary, lots of places we wanted to visit.Not much to add to many other negative reviews. The overall on board experience was dreadful. Frustrating to miss 2 of our desired ports Sir bani yas & Piraeus (Athens). Of course MSC did not refund port charges even though they substituted a port for the 2 missed..We travelled as a group of 3 couples. Have to agree with others about food, endless announcements in 6 languages. Staff seemed disengaged except for bar staff & coffee shop. Positives..... Embarkation exceptional. MSC gives you status match which was good. Loved the music played when we left ports. Coffee (if you had the beverage package or paid for it) was great. Guest relations desk well manned 24 hrs a day. WOW that's not much. Negatives to add.... Guest relations desk apart from about 2 people who were brilliant, the rest seemed clueless. We were charged for drinks which should have been included in our beverage package. We had signed for 0 charge but they still charged us. Luckily we had the receipt. When we went to challenge this we were told it was our mistake. Eventually resolved but took a lot of discussion. Poor drainage in bathroom shower, eventually resolved. Daily program often not delivered to our cabin until 10pm or 11pm. European travellers were farewelled by the captain with a handshake while the non-Europeans exited through a different area in Venice. No water in dining rooms.....they want you to buy water!!! B2B in Venice....couldn't get off the ship for hours, no communication, huge levels of frustration from all of us. My list goes on but that's enough to add. We have an excellent Travel Manager who organised for us to meet with the local MSC state manager which we did. She seemed horrified about our experience & will give MSC our feedback. Still waiting. MSC has a good product will airfares & hotels bundled. Their itineraries are amazing. I think their bigger ships would be totally different from the small ships. MSC would need to come back to us with very good compensation for us to travel with them again.

Disappointing on board but itinerary on the whole very good.

MSC Lirica Cruise Review by maxx

1 person found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Middle East
  • Cabin Type: Fantastica Balcony Stateroom
We read the negative reviews prior to booking. I really don't take much notice of them. How wrong we were.

We booked because of the itinerary, lots of places we wanted to visit.Not much to add to many other negative reviews. The overall on board experience was dreadful. Frustrating to miss 2 of our desired ports Sir bani yas & Piraeus (Athens). Of course MSC did not refund port charges even though they substituted a port for the 2 missed..We travelled as a group of 3 couples. Have to agree with others about food, endless announcements in 6 languages. Staff seemed disengaged except for bar staff & coffee shop.

Positives.....

Embarkation exceptional.

MSC gives you status match which was good.

Loved the music played when we left ports.

Coffee (if you had the beverage package or paid for it) was great.

Guest relations desk well manned 24 hrs a day.

WOW that's not much.

Negatives to add....

Guest relations desk apart from about 2 people who were brilliant, the rest seemed clueless.

We were charged for drinks which should have been included in our beverage package. We had signed for 0 charge but they still charged us. Luckily we had the receipt. When we went to challenge this we were told it was our mistake. Eventually resolved but took a lot of discussion.

Poor drainage in bathroom shower, eventually resolved.

Daily program often not delivered to our cabin until 10pm or 11pm.

European travellers were farewelled by the captain with a handshake while the non-Europeans exited through a different area in Venice.

No water in dining rooms.....they want you to buy water!!!

B2B in Venice....couldn't get off the ship for hours, no communication, huge levels of frustration from all of us.

My list goes on but that's enough to add.

We have an excellent Travel Manager who organised for us to meet with the local MSC state manager which we did. She seemed horrified about our experience & will give MSC our feedback. Still waiting.

MSC has a good product will airfares & hotels bundled. Their itineraries are amazing. I think their bigger ships would be totally different from the small ships.

MSC would need to come back to us with very good compensation for us to travel with them again.
maxx’s Full Rating Summary
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2
Average, good location.
Bellini Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins