Could not get a shore excursion as both my choices on wait list. So I put my name down for both. Rang up just before leaving and told no change so asked to come off wait list to book private. Told that not possible and it did not matter as I would be emailed and have 72 hours to reply if I did not reply it would just be dropped. Got on ship to find a ticket for one of the excursions, suddenly found seats only 36 hours after that call. But too late, I had booked privately. Went and stood in line, wasting my time, to give them their ticket back and they had to consult about cancelling it AND repaying the money to my onboard account. They then told me that I had another confirmed booking and been charged for the other wait list I had gone on the excursion was at the same time as the other one. They had to consult again to take me off and return my money and they had not even checked to see if we could do it. If you want this hassle then go on wait lists, but personally I was very cross that they had not told me anything a few hours before whilst on shore, that they refused to take me off the wait list, that they then booked me on both excursions WITHOUT asking me and took the money from my account and for all this gave me stress at the start of my holiday. Overshadowed and marred the whole experience., Dining was OK but I had to eat twice from the always menu rather than the daily one and two days of steak does not spell good food to me. Cabin was fine but we did have a mini-suite. Looked after well by Rosie. But all balconies are narrow in width and this was no exception, just that we had double the length. Just managed a chair. Entertainment was Ok but nothing outstanding. Thought the magician would be good, but whilst he got some very right he did a couple of tricks in such a way that gave them away. Did not do any day time activities and only one shore excursion, which was good, the issue was tendering, but that always can be a problem.

WARNING wait list

Oceana Cruise Review by Pentlands

3 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Europe
  • Cabin Type: Mini Suite with Balcony and Bath/Shower
Could not get a shore excursion as both my choices on wait list. So I put my name down for both. Rang up just before leaving and told no change so asked to come off wait list to book private. Told that not possible and it did not matter as I would be emailed and have 72 hours to reply if I did not reply it would just be dropped.

Got on ship to find a ticket for one of the excursions, suddenly found seats only 36 hours after that call. But too late, I had booked privately. Went and stood in line, wasting my time, to give them their ticket back and they had to consult about cancelling it AND repaying the money to my onboard account.

They then told me that I had another confirmed booking and been charged for the other wait list I had gone on the excursion was at the same time as the other one. They had to consult again to take me off and return my money and they had not even checked to see if we could do it.

If you want this hassle then go on wait lists, but personally I was very cross that they had not told me anything a few hours before whilst on shore, that they refused to take me off the wait list, that they then booked me on both excursions WITHOUT asking me and took the money from my account and for all this gave me stress at the start of my holiday.

Overshadowed and marred the whole experience.,

Dining was OK but I had to eat twice from the always menu rather than the daily one and two days of steak does not spell good food to me.

Cabin was fine but we did have a mini-suite. Looked after well by Rosie. But all balconies are narrow in width and this was no exception, just that we had double the length. Just managed a chair.

Entertainment was Ok but nothing outstanding. Thought the magician would be good, but whilst he got some very right he did a couple of tricks in such a way that gave them away.

Did not do any day time activities and only one shore excursion, which was good, the issue was tendering, but that always can be a problem.
Pentlands’s Full Rating Summary
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Cabin Review

Mini Suite with Balcony and Bath/Shower
Cabin BC B421
Cabin was OK, balconies as slim as a cigarette paper. Lighting very complicated. Few plugs.
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