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The service on this ship was absolutely horrible, and in the Haven, not much better. Here's what was included in our $8,000 vacation: Day 1 - broken plumbing in the bathroom. We had ONLY scolding hot water. Too hot to even brush your teeth. Day 2 - Ate at Cagneys and asked for dessert to be delivered. 3 hours later, at 11pm, it arrived at the room. We were sleeping with the DND light on. It didn't stop whoever was bringing the dessert from literally banging on our door non-stop until one of us woke up to answer. Day 3 - We try to a casual meal at O'sheehans. We were seated by the hist and eventually left 20 minutes later when no one tended to our table. Day 6 - Booked a spa treatment at the same time as my husband. They forgot about him in the relaxation room and he wound up sitting there for over an hour! Day 6 - Ordered the surf n turf at dinner in the Haven restaurant.  The steak had turned. Smelled fouled. Cooked medium rare and yet had no pink because the meat was so spoiled. I took one bite, spit it out, and we left. On all days- we notified the concierge of everything and all he did was "write a report ". No compensation of any kind ever came from it. No apology. Nothing. Zilch. Basically a "sucks for you" attitude. On all days - extremely slow service at any sitting restaurant, including the Haven. This was regardless of how empty it was at the time. Lastly, on all days - the room steward and butler would enter the room to bring something and would linger. It eventually became uncomfortable and made us race back into our room to avoid them. We are not unreasonable people. We understand things go wrong sometimes. But incident after incident, day after day, was a bit much even for us. Never again. We have two more cruise next deposits from when we purchased on a previous cruise and they could go ahead and expire for all I care. We will never cruise Norwegian again and will be sure to make sure friends and family choose any other cruise line instead. 

Worst cruise ever - Haven

Norwegian Breakaway Cruise Review by Jramos222

14 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Western Caribbean
  • Cabin Type: The Haven Spa Suite with Balcony
The service on this ship was absolutely horrible, and in the Haven, not much better. Here's what was included in our $8,000 vacation:

Day 1 - broken plumbing in the bathroom. We had ONLY scolding hot water. Too hot to even brush your teeth.

Day 2 - Ate at Cagneys and asked for dessert to be delivered. 3 hours later, at 11pm, it arrived at the room. We were sleeping with the DND light on. It didn't stop whoever was bringing the dessert from literally banging on our door non-stop until one of us woke up to answer.

Day 3 - We try to a casual meal at O'sheehans. We were seated by the hist and eventually left 20 minutes later when no one tended to our table.

Day 6 - Booked a spa treatment at the same time as my husband. They forgot about him in the relaxation room and he wound up sitting there for over an hour!

Day 6 - Ordered the surf n turf at dinner in the Haven restaurant.  The steak had turned. Smelled fouled. Cooked medium rare and yet had no pink because the meat was so spoiled. I took one bite, spit it out, and we left.

On all days- we notified the concierge of everything and all he did was "write a report ". No compensation of any kind ever came from it. No apology. Nothing. Zilch. Basically a "sucks for you" attitude.

On all days - extremely slow service at any sitting restaurant, including the Haven. This was regardless of how empty it was at the time.

Lastly, on all days - the room steward and butler would enter the room to bring something and would linger. It eventually became uncomfortable and made us race back into our room to avoid them.

We are not unreasonable people. We understand things go wrong sometimes. But incident after incident, day after day, was a bit much even for us.

Never again. We have two more cruise next deposits from when we purchased on a previous cruise and they could go ahead and expire for all I care. We will never cruise Norwegian again and will be sure to make sure friends and family choose any other cruise line instead. 
Jramos222’s Full Rating Summary
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Cabin Review

The Haven Spa Suite with Balcony
Cabin H9 14142
Broken plumbing. Difficult to open/close closet doors. Not impressed.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins