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This was our 46th cruise and we are Diamond members. Allow me to begin this revie with The pros: The service was the best of any cruise ship we have ever been on. The staff was eager to please. The production shows were terrific. Very professionally done and entertaining. The ship was in good shape considering the fact that it is almost 30 years old. The cons: There was a sewerage smell the entire five days on the ship. The food in the buffet was just plain BAD. Same food every day, very limited selection and it was not tasty. Food in the main dining room was just OK. Our outside cabin was more like a closet. When getting off the bed, we had to walk sideways. No ref ridge in cabin. Very little drawer space. We found the drinks in the Schooner bar to be watered down. Much better drinks when ordered in main dining room. Our waiter Milton and Head waiter Nick were excellent. the embarkation and debarkation was very fast and orderly. The embargo on Cuba began while we were docked in Havana. We left the following day and learned that we were the last ship to leave Cuba. The country itself was run down as the communist government owned everything. We learned that they pay Medical Doctors $53 per week so most of them have to hold additional part time jobs. Our tour guide was an engineer with a Doctorate degree but claimed she made more money as a tour guide because of the tips. I would normally rate this ship as 3 stars, but because of the smell, I cannot rate it better than 2 stars

Sewerage smell throughout the ship

Empress of the Seas Cruise Review by Paulirma

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Trip Details
  • Sail Date: June 2019
  • Destination: Cuba
  • Cabin Type: Ocean View Stateroom
This was our 46th cruise and we are Diamond members. Allow me to begin this revie with

The pros:

The service was the best of any cruise ship we have ever been on. The staff was eager to please. The production shows were terrific. Very professionally done and entertaining. The ship was in good shape considering the fact that it is almost 30 years old.

The cons:

There was a sewerage smell the entire five days on the ship. The food in the buffet was just plain BAD. Same food every day, very limited selection and it was not tasty. Food in the main dining room was just OK. Our outside cabin was more like a closet. When getting off the bed, we had to walk sideways. No ref ridge in cabin. Very little drawer space. We found the drinks in the Schooner bar to be watered down. Much better drinks when ordered in main dining room. Our waiter Milton and Head waiter Nick were excellent.

the embarkation and debarkation was very fast and orderly.

The embargo on Cuba began while we were docked in Havana. We left the following day and learned that we were the last ship to leave Cuba. The country itself was run down as the communist government owned everything. We learned that they pay Medical Doctors $53 per week so most of them have to hold additional part time jobs. Our tour guide was an engineer with a Doctorate degree but claimed she made more money as a tour guide because of the tips.

I would normally rate this ship as 3 stars, but because of the smell, I cannot rate it better than 2 stars
Paulirma’s Full Rating Summary
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Cabin Review

Ocean View Stateroom
Cabin 2N 3018
tiny. more like a closet. Our Steward kept it clean.
Deck 9 Inside Cabins, Outside Cabins, Suite Cabins

Port & Shore Excursion Reviews