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We went with family/friends. The ship is beautiful but is run very poorly. My room was dirty and I always bring Lysol wipes with me so I cleaned it myself. We saw the guy maybe 4 times and he was nice but not very thorough when cleaning. (He left a plate with food on it for two days on the dresser). We were told out room was to have a see through balcony with glass and it had metal on the bottom so we couldn't see out unless we stood up. Very few people to help you navigate the ship and the signage is almost non existent. The maîtred in the ship restaruant was very good as was the mgr of the ship's buffet. The food was just okay; sometimes good and sometimes not so good. The ship has many drink packages and they screwed up most of them. The people on the ship including the employees complained where ever we went. More complaints than compliments. No need to get a drink package unless you plan to spend more than what you pay in drinks. Both with and without alcohol. The non alcohol package came with soft ice cream which they gave to anyone and it was rarely available but when the machines where working, it was very good. This package was supposed to come with flavored water etc... and they had no idea what this is. In other words we got screwed royally. The entertainment was good but very repetitive; acts were repeated each night to a different stage ie... lights, costumes etc... Some of them were very good and some seemed to need more practice as they were out of sync a lot when dancing. The stingray excursion in the Cayman's was excellent and I highly recommend it but it is less expensive going on your own than booking through the ship. The last day in the Bahamas was terrible as the ship failed to tell us that it was their labor day and most everything was closed so after walking around in the heat we went back to the ship's swimming pool. The pools are not big enough to accommodate the amount of people on the ship and not enough pool seating. The casino was just okay and I never saw all the games up and running at one time. Few personnel to take drink orders and fix machines when necessary. Not enough slot machines overall compared to other cruise lines. The bars were so understaffed that you had to wait and wait to just get a bottle of water. The people working there tried their best but they are so understaffed I can't express this enough. You wait forever to get someone to answer the phone when calling down to the desk. This ship is not ready for the American market. They cater to the European market. Americans expect to see people smiling and being nice, cleaning all the time and making sure you keep the germs to a minimum. This is not expected the European market I was told. I spoke with many people on this ship and only one person had all nice things to say. I am being very sincere and not exaggerating. I love to cruise but this is my first and last cruise on this cruise line.

This ship is like putting lipstick on a pig, It may be pretty so see my comments

MSC Seaside Cruise Review by pkilgore1

3 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Bella Balcony Stateroom
We went with family/friends. The ship is beautiful but is run very poorly.

My room was dirty and I always bring Lysol wipes with me so I cleaned it myself. We saw the guy maybe 4 times and he was nice but not very thorough when cleaning. (He left a plate with food on it for two days on the dresser).

We were told out room was to have a see through balcony with glass and it had metal on the bottom so we couldn't see out unless we stood up.

Very few people to help you navigate the ship and the signage is almost non existent.

The maîtred in the ship restaruant was very good as was the mgr of the ship's buffet. The food was just okay; sometimes good and sometimes not so good.

The ship has many drink packages and they screwed up most of them. The people on the ship including the employees complained where ever we went. More complaints than compliments. No need to get a drink package unless you plan to spend more than what you pay in drinks. Both with and without alcohol. The non alcohol package came with soft ice cream which they gave to anyone and it was rarely available but when the machines where working, it was very good. This package was supposed to come with flavored water etc... and they had no idea what this is. In other words we got screwed royally.

The entertainment was good but very repetitive; acts were repeated each night to a different stage ie... lights, costumes etc... Some of them were very good and some seemed to need more practice as they were out of sync a lot when dancing.

The stingray excursion in the Cayman's was excellent and I highly recommend it but it is less expensive going on your own than booking through the ship.

The last day in the Bahamas was terrible as the ship failed to tell us that it was their labor day and most everything was closed so after walking around in the heat we went back to the ship's swimming pool.

The pools are not big enough to accommodate the amount of people on the ship and not enough pool seating. The casino was just okay and I never saw all the games up and running at one time. Few personnel to take drink orders and fix machines when necessary. Not enough slot machines overall compared to other cruise lines.

The bars were so understaffed that you had to wait and wait to just get a bottle of water. The people working there tried their best but they are so understaffed I can't express this enough.

You wait forever to get someone to answer the phone when calling down to the desk.

This ship is not ready for the American market. They cater to the European market. Americans expect to see people smiling and being nice, cleaning all the time and making sure you keep the germs to a minimum. This is not expected the European market I was told. I spoke with many people on this ship and only one person had all nice things to say. I am being very sincere and not exaggerating. I love to cruise but this is my first and last cruise on this cruise line.
pkilgore1’s Full Rating Summary
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Cabin Review

Bella Balcony Stateroom
Cabin B1 12007
The rooms look much bigger in the web site picture than they are. You can hardly turn around in the shower and you can use the toilet and brush your teeth at the same time. Some of the people we were with were tall and had to TRY and sit sideways on the toilet and could not turn around in the shower. Too bad the picture did not tell the story.
Mondello Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews