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We chose Crystal this time as it was the choice of my sister in law who had sailed with them before. Unfortunately she had not sailed with any other cruise line so thought they were fabulous without comparison. We had a balcony cabin on Deck 8 and it was tiny. This was our first disappointment of the cruise. I am not sure how some of the larger passengers on the ship maneuvered themselves around the bathroom or managed to use the toilet as the bathroom was so small. The decor on the ship is quite boring and uninviting in many areas and there is a lack of artwork around the ship. However there is plenty of space on the ship and you never feel crowded anywhere. The boutiques on the ship were outrageously priced and lacked choice. What happened to passing on tax and duty free savings to the passengers? The pool area should have been a hive of activity but there is no pool bar and this area was underutilised. Seabourn and Oceania do fabulous sail away parties with drinks and entertainment. Not so on Crystal! The weather was perfect and not a drink or band in sight. The food was not fabulous and became very boring. The dining room needs a bigger menu and the market place at the back of the ship, usually one of our favourite places to eat on other ships was closed at night and replaced with a Brazilian restaurant that lacked variety. The Marketplace needs a wider range and themed offerings to relieve boredom. Yes, there are two speciality restaurants on board,but they are difficult to get into so don't rely on them as alternative choice. The Chinese was alright but not fabulous. The enrichment program was excellent and we enjoyed the speakers very much. We are not big on night time entertainment so I really can't comment on that area. Tours were only average and could have been improved. The staff were excellent and we could not fault their service and attitude at all. They were friendly and efficient so we were very happy with this aspect of the cruise. Would we sail with Crystal again? Probably not unless there was a great deal available as at this stage we do not believe value meets the current price point.

Huge Disappointment

Crystal Symphony Cruise Review by Gillpolo

11 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Asia
  • Cabin Type: Deluxe Stateroom with Verandah
We chose Crystal this time as it was the choice of my sister in law who had sailed with them before. Unfortunately she had not sailed with any other cruise line so thought they were fabulous without comparison.

We had a balcony cabin on Deck 8 and it was tiny. This was our first disappointment of the cruise. I am not sure how some of the larger passengers on the ship maneuvered themselves around the bathroom or managed to use the toilet as the bathroom was so small.

The decor on the ship is quite boring and uninviting in many areas and there is a lack of artwork around the ship. However there is plenty of space on the ship and you never feel crowded anywhere.

The boutiques on the ship were outrageously priced and lacked choice. What happened to passing on tax and duty free savings to the passengers?

The pool area should have been a hive of activity but there is no pool bar and this area was underutilised. Seabourn and Oceania do fabulous sail away parties with drinks and entertainment. Not so on Crystal! The weather was perfect and not a drink or band in sight.

The food was not fabulous and became very boring. The dining room needs a bigger menu and the market place at the back of the ship, usually one of our favourite places to eat on other ships was closed at night and replaced with a Brazilian restaurant that lacked variety. The Marketplace needs a wider range and themed offerings to relieve boredom. Yes, there are two speciality restaurants on board,but they are difficult to get into so don't rely on them as alternative choice. The Chinese was alright but not fabulous.

The enrichment program was excellent and we enjoyed the speakers very much.

We are not big on night time entertainment so I really can't comment on that area.

Tours were only average and could have been improved.

The staff were excellent and we could not fault their service and attitude at all.

They were friendly and efficient so we were very happy with this aspect of the cruise.

Would we sail with Crystal again? Probably not unless there was a great deal available as at this stage we do not believe value meets the current price point.
Gillpolo’s Full Rating Summary
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