Rhapsody of the Seas Cruise Review by COLGATE
- Sail Date: April 2019
- Destination: Transatlantic
- Cabin Type: Ocean View
Segment 1 - The Tampa-Barcelona leg of the cruise started out extremely well. Boarding in Tampa was a breeze and we were on board and having lunch in no time. The sea days were very pleasant. The food in the Windjammer cafeteria was varied and quite acceptable while the food in the main Dining Room was excellent. The menu included Prime Rib (more than once) and Rack of Lamb, Service was also excellent. RCCL had made a mistake, assigning us early dining time instead of late but that was easily corrected.
Our cabin was quite small and, like the rest of the ship somewhat dated. It did not even have a mini-bar or refrigerator. Storage space was likewise quite limited but we made do. Our cabin steward was an old pro and handled every detail without having to be asked. In short, this first segment of the cruise went by too fast
Segment 2 - This second part was so diffferent as to almost have been on another ship. Because RCCL had made a mistake with our dining time before I made a point of contacting them before the end of segment 1 to make sure that everything was as it should be for the second segment. I was assured that everything was taken care of.
On the day of "checking in again" in Barcelona I discovered that the same error had been made in our dining arrangements. I immediately contacted Guest Services and was assured that the problem had been corrected. When we proceeded to the Dining Room that evening we found that the D.R. staff had no idea about the change. Finally the Head Waiter took us to an unoccupied table, where we sat and waited. And waited. And waited. Finally at 9:15 a waiter appeared, apologized for the delay, left us a glass of water and took our order. Then we waited. And waited. And waited. Finally at 10:00 we got up and left, explaining to the Maitre the problem with the service and requesting a new table. Finally the next night we started getting normal service. I can only assume that our first waiter felt 'put upon' by being assigned another (our) table and decided to let us know. In any event, this put a pall on the remainder of the cruise. Additionally,a few nights later the air conditioning in the ceiling decided to leak water on both our nightstands at 10:30 in the evening. Fortunately the crew was able to fix the problem in about an hour.
During the entire second part of the cruise there seemed to be a marked tendency on the part of the crew to be less friendly and less helpful than during the transatlantic segment.
I will not book on Rhapsody of the Seas again.
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