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We chose this cruise because we love sailing to Alaska and are loyal to the Celebrity brand. With our past cruises we have always been very pleased with the food quality and service, but this cruise was a complete disappointment. It seems as if Celebrity has lowered the quality standard in the dining room, perhaps in the hope that people will opt for the fee-based specialty dining. As I feel that I have already paid for my meals built in to the cost of the cruise, I am loathe to have to pay to get a quality meal, especially when in the past Celebrity has done a great job with the food. The fish choices on the menu were limited and poor (tilapia is a toxic trash fish and they offered it twice during a 7 day cruise), the cocktail shrimp were watery and limp, and the trout looked like it had been ironed, it was so thin. The pastry dough on the Beef Wellington was raw and the beef was tough. The pasta dishes were watery, gummy, and inedible, as was the couscous. The dessert cakes were dry, and the selections were uninspired. The only thing consistently good in the dining room was the bread, which was excellent throughout the ship, always fresh and delicious. The buffet food was actually better than in the dining room, with a wide variety of international foods. As I mentioned before, I have always thought the food on Celebrity ships was top-notch (in the dining room) so I feel like I speak from a place of knowledge. Now we come to the beverage service. Several times (in different bars) my traveling companion ordered a Woodford Reserve bourbon, and was served scotch. The second time this happened, she said she did not get bourbon, and the bartender replied that he had given her something "better". Bourbon is not interchangeable with scotch, and why give someone something they did not ask for? Also the inconsistency of the mixed drinks at each bar was apparent when ordering the same drinks regularly. The poor bar service just boils down to lack of staff training on the part of Celebrity. As far as technology is concerned, Celebrity dropped the ball there as well. We were unable to hear the intercom in our room, on our balcony, or on the Millennium TV channel. The only way to hear daily announcements was to open our stateroom door and stand in the hallway. We were also unable to hear the commentary from the captain and guest speaker when we were at Hubbard Glacier while sitting on our balcony. And we were not able to make the kiosks in the photo gallery work, as was the staff, so we were unable to find our photos. The scenery was great, the weather was perfect, the ports were fun, but Celebrity really let us down with the poor quality of our dining experience on board, and the technical glitches. I will really have to think long and hard about taking another Celebrity cruise.

Very Disappointed in Food and Bar

Celebrity Millennium Cruise Review by jeannebeeny

17 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean View with Balcony 2B
We chose this cruise because we love sailing to Alaska and are loyal to the Celebrity brand. With our past cruises we have always been very pleased with the food quality and service, but this cruise was a complete disappointment. It seems as if Celebrity has lowered the quality standard in the dining room, perhaps in the hope that people will opt for the fee-based specialty dining. As I feel that I have already paid for my meals built in to the cost of the cruise, I am loathe to have to pay to get a quality meal, especially when in the past Celebrity has done a great job with the food.

The fish choices on the menu were limited and poor (tilapia is a toxic trash fish and they offered it twice during a 7 day cruise), the cocktail shrimp were watery and limp, and the trout looked like it had been ironed, it was so thin. The pastry dough on the Beef Wellington was raw and the beef was tough. The pasta dishes were watery, gummy, and inedible, as was the couscous. The dessert cakes were dry, and the selections were uninspired. The only thing consistently good in the dining room was the bread, which was excellent throughout the ship, always fresh and delicious. The buffet food was actually better than in the dining room, with a wide variety of international foods. As I mentioned before, I have always thought the food on Celebrity ships was top-notch (in the dining room) so I feel like I speak from a place of knowledge.

Now we come to the beverage service. Several times (in different bars) my traveling companion ordered a Woodford Reserve bourbon, and was served scotch. The second time this happened, she said she did not get bourbon, and the bartender replied that he had given her something "better". Bourbon is not interchangeable with scotch, and why give someone something they did not ask for? Also the inconsistency of the mixed drinks at each bar was apparent when ordering the same drinks regularly. The poor bar service just boils down to lack of staff training on the part of Celebrity.

As far as technology is concerned, Celebrity dropped the ball there as well. We were unable to hear the intercom in our room, on our balcony, or on the Millennium TV channel. The only way to hear daily announcements was to open our stateroom door and stand in the hallway. We were also unable to hear the commentary from the captain and guest speaker when we were at Hubbard Glacier while sitting on our balcony. And we were not able to make the kiosks in the photo gallery work, as was the staff, so we were unable to find our photos.

The scenery was great, the weather was perfect, the ports were fun, but Celebrity really let us down with the poor quality of our dining experience on board, and the technical glitches. I will really have to think long and hard about taking another Celebrity cruise.
jeannebeeny’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Balcony 2B
Cabin 2B 8029
Cabin was nicely furnished after renovation. Flat screen TV was great, room had tons of storage. Shower drained very slowly and had a tendency to fill up while water was running. Toiletries were great, and loved the large bottle of body lotion with the pump, instead of a tiny squeeze bottle. Too much night lighting, with no way to turn off or dim it - on an Alaskan cruise the sun barely sets and it's hard enough to sleep. With light from bathroom shining under the door, lighting above the closet at the ceiling, and the hall light that shines into the staterooms, we had to block it all with pillows in order to get semidarkness.
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