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The Jewel has been refurbished but not to the extent that it needed. I have never seen a harder working general manager (still hotel director to me) than Stephen. His problem is he can only deal with the staff he has been given. I certainly understand that all the employees from the Joy needed to be dispersed throughout the company but the lack of a clear understanding of English is a problem. The ship layout is difficult for someone used to the new Breakaway class. My last review of the Bliss was that it was "bliss". This was a long cruise and there were many sea days. It is hard to come up with enrichment activities that suit all. The lectures were wonderful. There was so much "trivia" that I had to retreat to my cabin to keep myself from going mad. The spa is certainly not up to par with the newer ships. It did not have a glass door so the door was kept open in order to help people find it. In keeping it open all the heat escaped. Even on a heated bed one needed a robe and towel covering to keep from being cold. The hot tub in the ladies only locker room had resting chairs by it. Those chairs had real fabric upholstery. Some regular deck chairs would make much more sense. I never felt that I could sit/lay on one of those chairs in a wet bathing suit. So many little things that one does not find lacking on a new ship. Too many to mention. I do still fully support NCL and intend to travel only on NCL. I write this review only as I feel it is necessary that all know the difference in the various ships.

The new NCL ships are the ones for me

Norwegian Jewel Cruise Review by orandnel

1 person found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Transpacific
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
The Jewel has been refurbished but not to the extent that it needed.

I have never seen a harder working general manager (still hotel director to me) than Stephen. His problem is he can only deal with the staff he has been given.

I certainly understand that all the employees from the Joy needed to be dispersed throughout the company but the lack of a clear understanding of English is a problem.

The ship layout is difficult for someone used to the new Breakaway class. My last review of the Bliss was that it was "bliss".

This was a long cruise and there were many sea days. It is hard to come up with enrichment activities that suit all. The lectures were wonderful. There was so much "trivia" that I had to retreat to my cabin to keep myself from going mad.

The spa is certainly not up to par with the newer ships. It did not have a glass door so the door was kept open in order to help people find it. In keeping it open all the heat escaped. Even on a heated bed one needed a robe and towel covering to keep from being cold.

The hot tub in the ladies only locker room had resting chairs by it. Those chairs had real fabric upholstery. Some regular deck chairs would make much more sense. I never felt that I could sit/lay on one of those chairs in a wet bathing suit.

So many little things that one does not find lacking on a new ship. Too many to mention.

I do still fully support NCL and intend to travel only on NCL. I write this review only as I feel it is necessary that all know the difference in the various ships.
orandnel’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
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Service
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 11532
The older ships have more storage room. I found that my suite had nice drawers but not all could be used as the largest one was broken. The safe did not work.

Switching the coffee maker and the hair dryer (as there was only one plug) was a daily problem.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews