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We really loved our Viking cruise and as Viking regulars appreciated the familiarity and excellent service from the very friendly staff. I will get the negatives out of the way straight away - there are administrative shortfalls on board. These may be common to all the ships - there are many minor administrative errors between finance, guest relations and excursions. There has been some reorganisation since the early days and things have definitely gone backwards in this area. We had several finance errors on our account which needed resolution. On the other hand we do love Viking - the food on board was very good indeed - I don't think we had a bad meal in a month, We enjoyed all the restaurants several times. There were a few issues with room service breakfast on the first sector, and also the bar staff could be "variable". There were a lot of crew changes during the month we were on board and this could make things difficult I am sure. Our cabin stewards were amazing for the full four weeks. The entertainment is low key which we like but there is always something to do if that is what you want or a nice corner in which to read and chill. We went from Bangkok to Tokyo and enjoyed the schedule very much indeed. It can be a challenging programme and those with limited mobility should think twice before heading out into Asia . Overall we were very pleased and have no hesitation in booking with Viking again. We think the value for money equation compared to the competitors is excellent and are very satisfied. It could be really excellent if the problems are properly addressed. There is no point in expanding fast if the standards cannot be maintained.

Familiar Viking Experience but some details need attention

Viking Orion Cruise Review by robinhood1

8 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Asia
We really loved our Viking cruise and as Viking regulars appreciated the familiarity and excellent service from the very friendly staff. I will get the negatives out of the way straight away - there are administrative shortfalls on board. These may be common to all the ships - there are many minor administrative errors between finance, guest relations and excursions. There has been some reorganisation since the early days and things have definitely gone backwards in this area. We had several finance errors on our account which needed resolution.

On the other hand we do love Viking - the food on board was very good indeed - I don't think we had a bad meal in a month, We enjoyed all the restaurants several times. There were a few issues with room service breakfast on the first sector, and also the bar staff could be "variable". There were a lot of crew changes during the month we were on board and this could make things difficult I am sure. Our cabin stewards were amazing for the full four weeks. The entertainment is low key which we like but there is always something to do if that is what you want or a nice corner in which to read and chill.

We went from Bangkok to Tokyo and enjoyed the schedule very much indeed. It can be a challenging programme and those with limited mobility should think twice before heading out into Asia . Overall we were very pleased and have no hesitation in booking with Viking again. We think the value for money equation compared to the competitors is excellent and are very satisfied. It could be really excellent if the problems are properly addressed. There is no point in expanding fast if the standards cannot be maintained.
robinhood1’s Full Rating Summary
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Cabin Review

Cabin 5101
We liked our cabin - we always have the PV cabin - there are a couple of downsides; it has the opening door rather than sliding door configuration which we think is a little better, and it is a little noisy as it is down the back - the noise comes from the engines when under sail and from the pool pump! These did not affect our enjoyment but are worth noting. On balance I think I prefer the PV cabins towards the front of the ship. The cabin was kept immaculately clean and tidy by our room stewards for the full four weeks we were on board.