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Princess is a class act. It was my first Princess Cruise. I’ll start with the bad. I found roaches in my cabin. Reported it when I found them at midnight. I was able to kill one so I had it as proof. They moved us to another cabin. This cabin was very dirty, had tv not working and ac not working. Technician came, tv was fixed, ac was fixed at 2:00am. 5:00 am it was blowing heat at us full force. Called the front again. Was told basically sorry, there’s nothing we can do. This was not ok. We disembarked into Cozumel. Had a great day even with only getting about 2.5 hours of sleep. When we got back, the Passenger Services Director summoned me and said they knew they’d have other cabins available that day and gave us one. I wish I had known that in the morning. I wouldn’t have been angry. She said the staff I spoke with were unaware. They should have been aware. All of this said, Princess made this right by us. They resolved it the same day. I wish the information would have been communicated right away but I’m not going to complain about that too much. The crew on board is very good. I loved the relaxed atmosphere and no hard selling of anything on the ship. Different than others I’ve been on. It just felt like a different class. The food was very good. Can’t complain about that at all. Spa services were wonderful and we really enjoyed movies under the stars. The biggest difference I saw was the very few extremely drunk passengers compared to other lines I’ve cruised with. Overall, I loved this cruise and would cruise with Princess again.

Beautiful ship

Caribbean Princess Cruise Review by jerseyt719

1 person found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Caribbean
  • Cabin Type: Balcony
Princess is a class act. It was my first Princess Cruise.

I’ll start with the bad. I found roaches in my cabin. Reported it when I found them at midnight. I was able to kill one so I had it as proof. They moved us to another cabin.

This cabin was very dirty, had tv not working and ac not working. Technician came, tv was fixed, ac was fixed at 2:00am. 5:00 am it was blowing heat at us full force.

Called the front again. Was told basically sorry, there’s nothing we can do. This was not ok. We disembarked into Cozumel. Had a great day even with only getting about 2.5 hours of sleep.

When we got back, the Passenger Services Director summoned me and said they knew they’d have other cabins available that day and gave us one.

I wish I had known that in the morning. I wouldn’t have been angry. She said the staff I spoke with were unaware. They should have been aware.

All of this said, Princess made this right by us. They resolved it the same day. I wish the information would have been communicated right away but I’m not going to complain about that too much.

The crew on board is very good. I loved the relaxed atmosphere and no hard selling of anything on the ship. Different than others I’ve been on. It just felt like a different class. The food was very good. Can’t complain about that at all. Spa services were wonderful and we really enjoyed movies under the stars.

The biggest difference I saw was the very few extremely drunk passengers compared to other lines I’ve cruised with.

Overall, I loved this cruise and would cruise with Princess again.
jerseyt719’s Full Rating Summary
Enrichment Activities
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Cabin Review

Balcony
Cabin BA E718 519 A3
See general review. Roaches in first cabin, dirty and no ac in second cabin, third cabin was perfect.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews