1. Home
  2. Cruise Reviews
  3. Carnival Horizon
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. Being that we have cruised with Carnival several times in the past and had wonderful experiences I neglected to read the reviews prior to booking with the Horizon. The customer service experience was horrible. On the very first day and immediately after embarkation I was trying to take a picture of my daughter next to the life size towel animal and because it was with my own camera and not carnivals, I wasn’t allowed to take the photo. Just another tactic to force you into buying the mediocre and expensive photos through carnival instead of being able to capture your own memories. Shortly after that, my youngest daughter and I were rudely kicked out of what I thought was a kids pool because she wasn’t potty trained even though she was wearing a little swimmer. Of course she isn’t potty trained, she’s 10 months old. I was very embarrassed needless to say. I stood in a very long line at guest services just to be told that she isn’t allowed in any pool on any deck and there is no designated swimming or splashing area for babies who aren’t potty trained. You would think that they would have this policy listed on the website or at least somewhere visible but absolutely not. Oh and by the way, she wasn’t allowed in the toddler/baby play area either. So we paid full price for a child to go on a cruise and not be allowed to participate in any fun activities for children. It was Mother’s Day and also my birthday. What a gift. The ship itself was extremely crowded with no guidance from the service team members who were impersonal and often very rude. I stood in front in the pixels desk for about two minutes without any greeting or acknowledgement of my presence. Once the service member acknowledged me, I was greeted with a crude “can I help you?”. The food was bland and oftentimes horrible and left my husband sick for 3 days. The buffet lines were out of control to the point that we avoided breakfast due to the chaos. We missed our excursions because the ship time wasn’t coordinated with the time at the port. There were people walking around in common areas screaming, cursing and even physically fighting and nothing was being done about it. There was so much noise in the hallways and on the balconies in the middle of the night that it made getting a good nights rest nearly impossible. On one of the last nights my husband scheduled a massage for me. It was absolutely the worst massage I have ever received and definitely the most expensive one. The masseuse decided that it would be a great idea to interview me face to face prior to the massage. She asked several questions that I didn’t feel comfortable answering regarding my home and personal life. I simply wanted a massage. Not a therapist. She was very rough and stated that it was supposed to hurt because my muscles were too tense. She then rubbed a bogus lotion on my back and wanted to charge me over $100 to purchase the product that she insisted would miraculously cure all of my stress and tension (her recommendation). After refusing several times I became annoyed with the relentless pressure to buy her products. By the way, she told me that my skin was extremely dry; the driest she’s ever seen actually; as she proceeded to recommend her almost $200 milk bath. I was insulted and very irritated. If her goal was to do the opposite of helping me relax she succeeded. Overall, this trip cost us around $4,000 not including the onboard expenses, gratuities and excursions. We could have made better use of our money for sure. That was definitely our last cruise with Carnival. If you have low expectations, no children and just want to party, the horizon might just be the ship for you. Otherwise please do your research first!

Worst experience ever!!!

Carnival Horizon Cruise Review by aab0512

3 people found this helpful
Trip Details
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. Being that we have cruised with Carnival several times in the past and had wonderful experiences I neglected to read the reviews prior to booking with the Horizon.

The customer service experience was horrible. On the very first day and immediately after embarkation I was trying to take a picture of my daughter next to the life size towel animal and because it was with my own camera and not carnivals, I wasn’t allowed to take the photo. Just another tactic to force you into buying the mediocre and expensive photos through carnival instead of being able to capture your own memories. Shortly after that, my youngest daughter and I were rudely kicked out of what I thought was a kids pool because she wasn’t potty trained even though she was wearing a little swimmer. Of course she isn’t potty trained, she’s 10 months old. I was very embarrassed needless to say. I stood in a very long line at guest services just to be told that she isn’t allowed in any pool on any deck and there is no designated swimming or splashing area for babies who aren’t potty trained. You would think that they would have this policy listed on the website or at least somewhere visible but absolutely not. Oh and by the way, she wasn’t allowed in the toddler/baby play area either. So we paid full price for a child to go on a cruise and not be allowed to participate in any fun activities for children. It was Mother’s Day and also my birthday. What a gift.

The ship itself was extremely crowded with no guidance from the service team members who were impersonal and often very rude. I stood in front in the pixels desk for about two minutes without any greeting or acknowledgement of my presence. Once the service member acknowledged me, I was greeted with a crude “can I help you?”.

The food was bland and oftentimes horrible and left my husband sick for 3 days. The buffet lines were out of control to the point that we avoided breakfast due to the chaos.

We missed our excursions because the ship time wasn’t coordinated with the time at the port.

There were people walking around in common areas screaming, cursing and even physically fighting and nothing was being done about it. There was so much noise in the hallways and on the balconies in the middle of the night that it made getting a good nights rest nearly impossible.

On one of the last nights my husband scheduled a massage for me. It was absolutely the worst massage I have ever received and definitely the most expensive one. The masseuse decided that it would be a great idea to interview me face to face prior to the massage. She asked several questions that I didn’t feel comfortable answering regarding my home and personal life. I simply wanted a massage. Not a therapist. She was very rough and stated that it was supposed to hurt because my muscles were too tense. She then rubbed a bogus lotion on my back and wanted to charge me over $100 to purchase the product that she insisted would miraculously cure all of my stress and tension (her recommendation). After refusing several times I became annoyed with the relentless pressure to buy her products. By the way, she told me that my skin was extremely dry; the driest she’s ever seen actually; as she proceeded to recommend her almost $200 milk bath. I was insulted and very irritated. If her goal was to do the opposite of helping me relax she succeeded.

Overall, this trip cost us around $4,000 not including the onboard expenses, gratuities and excursions. We could have made better use of our money for sure. That was definitely our last cruise with Carnival. If you have low expectations, no children and just want to party, the horizon might just be the ship for you. Otherwise please do your research first!
aab0512’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Ages 3 to 6
Ages 7 to 9
Service
Onboard Experience
Free Price Drop Alerts
Get Carnival Horizon price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews

  • Island Tour
    This excursion was drawn out and only allowed you to get off the bus twice for 15 min each time. Very little shopping could be done and food provided for lunch was very expensive and not worth the money.
    View All 28 Island Tour Reviews