Carnival Fascination Cruise Review by restwood
- Sail Date: May 2019
- Destination: Southern Caribbean
- Cabin Type: Grand Suite
Our cruise started on May 5th. It was a busy day and we retreated back to our cabin after dinner. I wasn’t feeling well so I decided to take a hot bath. As the bath was filling we found that water to be pumpkin orange. We called down and they sent a plumber up. He explained that they filled the tanks in San Juan and said the hot water would run clear. He asked us to keep the hot water running so it would happen quicker. On day 2 am the water was the same and we again notified guest services. They assured us it would be fixed upon our return on the ship. When we got back the hot water was the same. After we retreated back to the cabin for the night we received a letter from Customer Service wanting to speak with us about the assistance we received from maintenance. I called down and the service rep who answered my call asked if we were satisfied, I said no because I was still unable to take a bath or shower (Leon was filling the tub with hot water while I was on the phone) because the water was contaminated. She started yelling at me saying she was personally was in our cabin and the plumber has the water running clear. I told her she was welcome to come up with the maintenance dept to see the hot pumpkin colored water that was on our tub. Within 10 min they we all in the cabin once again. They looked at the water and said it was safe. I asked if they showered in water that looked like ours. They left. Day 3 by now we needed a shower. We got up ran the water and again contaminated. We missed our shore excursion and I wasn’t feeling well so we stayed. on the ship. We received another letter under our door. The guest service manager wanted to speak with us. They all came up at 600 pm. We filled the tub and they saw how bad the water was. We told them we are bathing out of the sink with bottled water because the water was contaminated and it was making us itch and made our hands hurt! (we had to wash our hands in the water thru the day)
They assured us they would get a handle on things and get back with us. I also showed them the balcony during this meeting. After dinner we went back to our cabin and people were in and out until 11 pm. They asked if they could paint the balcony we said yes and that never happened.
On day 4 I called and told them I was still unable to bathe in our cabin, I was screamed at and told once again our problem had been resolved. I said thats funny because I am looking at our tub filled with hot orange water, much darker than any previous time. We went off the ship for a couple hours and came back because I wasn’t feeling well. I needed to soak in the tub so the pain in my ankle could get better. After dinner that night I asked for the plumber to come look st the hot orange water that I had just filled in the tub.
They sent the plumber back up. He turned on the sink faucet and filled a white paper cup with cold water and said look the water is clear. He extended the cup of water to my husband and told him to drink it.. My husband angrily said no and told him to drink the damn water. The plumber said there was no way he would drink the water. My husband told him he was clueless. The plumber was standing next to tub that was filled with dark dark orange water. We agreed the cold runs clear but the hot is contaminated. He got extremely mad at us and started screaming: YOUR STUPID AMERICANS you only want want want want something for nothing. Leon asked him to leave immediately after I got upset feeling extremely unsafe. We asked for nothing but clean safe water.
For the last 4 days the only thing we asked for was clean safe water to bathe in, After feeling threatened we were hesitant about allowing people in the cabin. We have never been referred to as stupid Americans. On day 5 we received a phone call from guest services telling us they wanted to give us $150.00 for our inconvenience. I said no I want clean safe water. Then I received another call offering us $300.00 I just hung up the phone. Within 15 min the guest services manager came to our cabin and asked us what would keep us quiet the remainder of the cruise. I told him clean safe water. He said obviously that can’t happen. I simply said if you can’t provide the services we paid for than the answer is simple, I want to be reimbursed for our cruise. He told us that was an impossible request. He reminded us that we were the only guests complaining on ther entire ship. (Later after asking several guests and staff members if the had stinky pumpkin orange water we found out it was many including staff cabins). He reminded me thar he offered us the keys to a cabin 49 down from ours to shower in. I told him when he gave us those keys it was to long of a walk for me. My husband went down for a shower and the water there smelled worse than ours did (ours would make you gag). I also reminded him staff members were in and out of our cabin day and night from day 1, sometimes without knocking. Giving us different reasons why the color of our water was not clear. Giving us False hope each day. I reminded him We were unable to use our balcony as well. Anytime you went out on the balcony the condensation from the roof dropped droplets of rust on our clothes half of the clothes that we took are ruined from rust stains.. If you wanted a good case of tetanus all you had to do is come on our balcony. I sternly reminded him WE NEVER ASKED FOR ANYTHING WE DIDN'T ALREADY PAY FOR! I shouldn’t have to wash in the sink with bottled water for 6 days while staying in a grand suite. Supposedly the best rooms on the ship. The water has my skin on my hands inflamed and raw. That was the last time we heard from him or any other staff member was on day 5.
Today I was contacted by someone in Miami who informed me that she had the crew members report and pics. She informed me the water we claimed fo be orange and contaminated looked crystal clear to her.
I was floored. I explained the cold water was clear and they took pics of the cold water. We watched them fill the tub and sink with cold water and take The pics.
I explained the pics I submitted were taken everyday morning and night. I asked what compensation was given? She stated we received a $915.00 on board credit. I had no idea that this happened. We did not ask for it. That was the first I heard of that. No one on the ship spoke to us about that nor did we agree to it. I told her I wanted to escalate our case higher than her. She stated “THE PRESIDENT OF CARNIVAL AUTHORIZED HER TO TELL US OUR CASE WAS CLOSED”. She informed me we would not see any further compensation. So by compensating us does that mean the staff on the ship and the president of Carnival admits fault? Do they agree the water was contaminated and we were unable to use what we paid for? We took a water sample and sent it off to a lab to Be analyzed. Can’t wait for that to come back.
We wanted nothing but clean water. Then the last time the plumber came to our cabin we were threatened by him and felt extremely unsafe for the last two days of our cruise. My dream vacation was turned into a nightmare that won’t end.
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