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This was our first Holland America cruise and we didn't know what to expect with the cruise line in general or our ship (Koningsdam). We have taken several cruises before with other lines (Princess, Celebrity, RC, and Carnival). This was by far the best cruise of them all from the itinerary, to the condition of the ship, to the service of our room attendant and wait staff in the main dining room. I would agree with some other reviews that getting in to see a show in the main theatre is challenging unless you arrive very early. We didn't, so we chose not to attend any of the main theatre shows. Instead we took advantage of the Lincoln Center, BB King's blues, and the Rolling Stone Rock rooms which were all very good. Our room attendant for our cabin (6184) did a fantastic job of keeping our space clean and coming up with creative towel animals each night. Jo and his assistant got extra tips from us for their efforts. Jo and his assistant were the first to call us by name after just a few minutes on the ship. The room was a standard veranda and was quite comfortable for two people. I really liked the large screen TV and the features that it offered. There are some enhancements that could be done to improve this (like broadcasting the main theatre performances), but overall there were lots of movies to choose from or some live TV if you wanted to catch up on events. The only issue we had was that ESPN's signal was spotty on occasion. The room was ready for us when we boarded and we received our luggage quite quickly as well as some flowers my in-laws arranged to celebrate my wife's birthday. There is ample storage room in the closets and different cubbies in the room. The shower is very large for a cruise ship with great water pressure and temperature. The food in the main dining room was very good to excellent on a far majority of the evenings. The exception being the 2nd gala night when the filet mignon wasn't cooked to the asked temperature. They offered a replacement quickly and addressed the issue. Service was attentive and we were called by our names after the first evening. The food on the Lido deck and some of the other areas of the ship were very good. I really like how the staff serve the food rather than allowing everyone to touch everything. I appreciate this is to prevent any shipboard illnesses and fully agree with this approach. The condition of the ship is very good. I actually went looking for rust and only find a very small spot on the main passenger areas. Clearly maintenance is being enforced and it shows. Well done. Our cruise director, Nathan, was what we were looking for on our cruise. He wasn't an over the top party boat director like other lines and did a good job keeping us informed on what was going on during the morning update without being too intrusive. The captain was the same person as the recently released Mighty Ship episode on the Discovery channel. He was quite funny and you can tell that he enjoys his role as master of the ship. Due to weather issues we weren't able to get into Santorini, but the captain found an alternative port in Crete (Souda) that was very enjoyable. He greeted passengers upon arrival in Souda as a way to apologize for the change in our plans. It was the right decision even though I was really looking forward to our visit in Santorini. The safety of the ship and guests would not have allowed us to tender in port easily. Overall we really enjoyed our cruise and will be travelling with Holland America again in the future.

Very good first Holland America Experience

Koningsdam Cruise Review by Stroudcrowd

12 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Mediterranean
  • Cabin Type: Verandah Stateroom
This was our first Holland America cruise and we didn't know what to expect with the cruise line in general or our ship (Koningsdam). We have taken several cruises before with other lines (Princess, Celebrity, RC, and Carnival). This was by far the best cruise of them all from the itinerary, to the condition of the ship, to the service of our room attendant and wait staff in the main dining room.

I would agree with some other reviews that getting in to see a show in the main theatre is challenging unless you arrive very early. We didn't, so we chose not to attend any of the main theatre shows. Instead we took advantage of the Lincoln Center, BB King's blues, and the Rolling Stone Rock rooms which were all very good.

Our room attendant for our cabin (6184) did a fantastic job of keeping our space clean and coming up with creative towel animals each night. Jo and his assistant got extra tips from us for their efforts. Jo and his assistant were the first to call us by name after just a few minutes on the ship.

The room was a standard veranda and was quite comfortable for two people. I really liked the large screen TV and the features that it offered. There are some enhancements that could be done to improve this (like broadcasting the main theatre performances), but overall there were lots of movies to choose from or some live TV if you wanted to catch up on events. The only issue we had was that ESPN's signal was spotty on occasion. The room was ready for us when we boarded and we received our luggage quite quickly as well as some flowers my in-laws arranged to celebrate my wife's birthday. There is ample storage room in the closets and different cubbies in the room. The shower is very large for a cruise ship with great water pressure and temperature.

The food in the main dining room was very good to excellent on a far majority of the evenings. The exception being the 2nd gala night when the filet mignon wasn't cooked to the asked temperature. They offered a replacement quickly and addressed the issue. Service was attentive and we were called by our names after the first evening.

The food on the Lido deck and some of the other areas of the ship were very good. I really like how the staff serve the food rather than allowing everyone to touch everything. I appreciate this is to prevent any shipboard illnesses and fully agree with this approach.

The condition of the ship is very good. I actually went looking for rust and only find a very small spot on the main passenger areas. Clearly maintenance is being enforced and it shows. Well done.

Our cruise director, Nathan, was what we were looking for on our cruise. He wasn't an over the top party boat director like other lines and did a good job keeping us informed on what was going on during the morning update without being too intrusive.

The captain was the same person as the recently released Mighty Ship episode on the Discovery channel. He was quite funny and you can tell that he enjoys his role as master of the ship.

Due to weather issues we weren't able to get into Santorini, but the captain found an alternative port in Crete (Souda) that was very enjoyable. He greeted passengers upon arrival in Souda as a way to apologize for the change in our plans. It was the right decision even though I was really looking forward to our visit in Santorini. The safety of the ship and guests would not have allowed us to tender in port easily.

Overall we really enjoyed our cruise and will be travelling with Holland America again in the future.
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