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Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which was not designed good. The balcony metal divider fall down on my husband head and he got hurt on his head plus this Apple mobile broken because of that. After paying so much we got a room like this and the customer service and supervisor with the cruise director all were not bothered about this accident. We spoke to them personally and they said we can give you a another room that’s it. They told my husband Dr said you are good so not to worry. They not even apologize to us not even given us any credit because of their cruise cabin design we suffered. Cruise director and the head supervisor told us we will give you the credit for the mobile which broken because this accident but they lie to us we didn’t got any money to repair my mobile nor customer service get back to us for this accident. I wont suggest any one for this cruise. They don’t care if their customer even die.

Worst experience ever.

MSC Armonia Cruise Review by Neha

Trip Details
  • Sail Date: April 2019
  • Destination: Cuba
  • Cabin Type: Suite – Aurea
Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which was not designed good.

The balcony metal divider fall down on my husband head and he got hurt on his head plus this Apple mobile broken because of that. After paying so much we got a room like this and the customer service and supervisor with the cruise director all were not bothered about this accident. We spoke to them personally and they said we can give you a another room that’s it.

They told my husband Dr said you are good so not to worry. They not even apologize to us not even given us any credit because of their cruise cabin design we suffered.

Cruise director and the head supervisor told us we will give you the credit for the mobile which broken because this accident but they lie to us we didn’t got any money to repair my mobile nor customer service get back to us for this accident. I wont suggest any one for this cruise. They don’t care if their customer even die.
Neha’s Full Rating Summary
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Cabin Review

Suite – Aurea
Cabin S3 1201
Bad design.
Zaffiro Deck Suite Cabins