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We missed about 30% of the planned itinerary, including no stop in Casilda. Our trip was cut short as soon as we arrived, by 6 hours. We spent way too much time aboard ship and our land time was constantly changed and shortened. The cruise directors were very flippant about the reasons. We missed a wonderful concert in Cienfuegos due to a guide or tour director’s mistake and were left behind to take a taxi to the venue, with a guest lecturer and another guest. No apologies from Pearl Mist staff. The advertised gym was a few pieces of broken and/or rusted equipment, covered and unusable for a good part of the trip due to wind or rain. MOST IMPORTANT, many passengers got a terrible respiratory and stomach infection. I got very sick myself. There were a lot of leaky air conditioners. Our room smelled moldy and mildewed. The carpet was damp and dirty in places. The crew was evasive about what was making so many people sick. The nurse actually stated that “Cuba is hot and the ship is air conditioned.” We live in Florida! That being said, the waitstaff, housekeepers and the 2 entertainers worked really hard and were excellent. Cuba is well worth visiting, but not on Pearl Mist. We paid fora 5***** experience. Customer service has been disappointing.

Disappointed in Pearl Mist

Pearl Mist Cruise Review by Carolcpt

3 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Cuba
We missed about 30% of the planned itinerary, including no stop in Casilda. Our trip was cut short as soon as we arrived, by 6 hours. We spent way too much time aboard ship and our land time was constantly changed and shortened. The cruise directors were very flippant about the reasons. We missed a wonderful concert in Cienfuegos due to a guide or tour director’s mistake and were left behind to take a taxi to the venue, with a guest lecturer and another guest. No apologies from Pearl Mist staff.

The advertised gym was a few pieces of broken and/or rusted equipment, covered and unusable for a good part of the trip due to wind or rain.

MOST IMPORTANT, many passengers got a terrible respiratory and stomach infection. I got very sick myself. There were a lot of leaky air conditioners. Our room smelled moldy and mildewed. The carpet was damp and dirty in places. The crew was evasive about what was making so many people sick. The nurse actually stated that “Cuba is hot and the ship is air conditioned.” We live in Florida!

That being said, the waitstaff, housekeepers and the 2 entertainers worked really hard and were excellent.

Cuba is well worth visiting, but not on Pearl Mist. We paid fora 5***** experience. Customer service has been disappointing.
Carolcpt’s Full Rating Summary
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