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​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups entertaining at the pool as well as plenty of activities keeping us busy throughout the day. Waitstaff were always ready and willing to provide us with every request we had. Entertainment in the theatre was of a high calibre and those in various bars and lounges were very good as well.​ There were two seating times in two dining rooms as well as an anytime dining room. Menus were filled with a variety of delicious dishes. The Horizon Court also provided a wide variety of fine food and open 24 hours.​ All staff were knowledgeable, courteous, friendly and always smiling.​ We have introduced quite a few of our friends and neighbours to cruising with Princess and boasted about the many good things experienced when cruising with Princess.​ ​We have now just completed our fifteenth cruise, again on the Crown Princess. We have sailed only with Princess and no other cruise company since our first cruise. We even celebrated our 50th wedding anniversary this past November 2018 with a cruise again on the Crown Princess. So I would say we have been very loyal to Princess.​ However we have seen a steady decline in the quality of entertainment, activities, dining food and seating times. The ongoing smoking in the casino is still disgusting and the fact that Princess Cruises subject their employees to the second hand smoke is unconscionable.​ ​Our experience on this past 10 day cruise of February 25, 2019 may have been "the straw that will break the camel's back" and send us looking to cruise with another company.​ ​On our first day of cruising we had chose to dine in the Michelangelo Dining Room. We asked for the wine menu as we were about to purchase a bottle to have with our dinner. We requested a bottle from the menu and were told that it was no longer available. We then picked another bottle from the wine menu and were told that it was no longer available. At this point we were becoming a bit disappointed but chose another bottle from the wine menu and were told that it too was no longer available. At this point I asked to speak to the head waiter. I asked why these three wines were no longer available and was told that Princess was changing suppliers and was letting their wine inventory deplete before stocking wine from the new supplier. I expressed our disappointment with the situation and was told that he would contact the manager of wine and beverages and express our dissatisfaction. He did so and two days later this manager did follow up and contacted us and provided us a complimentary bottle of wine for our cabin. Our feelings are that "if something is no longer available, remove it from the menu" and not create any disappointment for your patrons.​ After dinner we decided to go to the International Café for a coffee. We had pre purchased the same Unlimited Soda & More Package for this cruise as we did on the November 2018 cruise, and as we did on that November cruise we ordered two brewed coffees. The waitress took our cards and proceeded to get our coffee. She returned and in front of our traveling companions and everyone sitting around the café, she commenced to tell us that we were not entitled to brewed coffee with this package. I stated that on the November cruise we did get brewed coffee with that same package. She said that she has worked in the International Café for three and a half years and never served free brewed coffee on this package and handed our cards back and walked away. I know who served us in November and I know the counter staff that served us in November and it was not her. Two days later while sitting in the café having a coffee that I paid for, the manager of the café approached us and asked if everything was ok on the cruise. I said NO and on his request I stated the situation with the coffee and the waitstaff. At this point he left and spoke to the waitress. He returned and suggested that we had not seen the charges for the brewed coffee on our November charge statement and that coffee was not available on that package. First of all the waitress implied that we were lying and embarrassed us in front of our friends and other patrons of the café and secondly the manager did not handle the situation very well at all. Perhaps a " let me get some coffee over here for you and we can sit down and discuss this" would have been a nice gesture. A little bit of conflict resolution training may be a solution. I assure you the $1.44 per cup of coffee was not and is not an issue. Our dissatisfaction came from how this situation was handled.​ ​On another night of dining in the Michelangelo Dining Room we were greeted and seated at a table that was not prepped for dining. We sat with used cutlery on the table for 20 minutes before the table was dressed properly. It was another 15 minutes before a waiter approached us with a menu. There was nothing listed on the menu that appealed to any of the four of us so the men decided on the old reliable Fettuccine Alfredo and the women chose the Southern Fried Chicken. We then waited 40 minutes for the food to be brought to the table. The chicken was so overcooked and dry from sitting under a heat lamp, It was impossible to cut into it and it was cold. Again we asked for the head waiter who said he would speak to the chef and someone would get back to us regarding the situation. He took down our names and cabin numbers and NO ONE ever got back to us at all.​ ​We and our traveling companions decided that we would try the "Crab Shack" dining. As our wives did not care for sea food, we inquired if it was possible that our wives could bring food from the Horizon Court into the "Crab Shack" area and dine with us. We were told that the seating was for "Crab Shack" patrons only. So despite the fact that the ladies were not too fussy about sea food we paid for four "Crab Shack" dinners. We just started to eat when, at the table adjacent to ours, two ladies entered with plates of food from the Horizon Court and sat with their husbands. Upon discreetly asking about the dining policy, we were told that "we certainly can't ask them to leave their husbands". Again very disappointing.​ ​Our favorite place to relax and maybe dance, the Wheelhouse Lounge, has been turned into a pub style bar with uncomfortable high chairs and tables.​ We have never experienced so much "up selling" as we did on this cruise. We and other patrons come on board to relax and enjoy a cruise not to have someone in our face asking us to spend more of our hard earned money.​ ​Before leaving for this 15th cruise we were excited that our next cruise in 2020 which would be our 16th cruise and we would become Elite passengers. We looked forward to enjoying all the benefits of the Elite category. So before leaving for the 15th cruise we booked our 16th cruise, 14 days on the Sky Princess. ​ BUT, after our disappointing experiences on this past cruise, I must say that we are contemplating the idea of cancelling this 2020 cruise and trying a different cruise company. We were very embarrassed on this last cruise and were treated as if we were not worthy of any follow up to resolve our problems. Princess often uses the term "loyalty" in their advertising and how Princess patrons' loyalty will gain them perks. Princess should show some loyalty to their loyal patrons.​ ​So to say the least ..... we did not "Come back new".​

15 cruises with Princess and this is probably the last

Crown Princess Cruise Review by RACNDAC

2 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Caribbean
  • Cabin Type: Balcony
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​

​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups entertaining at the pool as well as plenty of activities keeping us busy throughout the day. Waitstaff were always ready and willing to provide us with every request we had. Entertainment in the theatre was of a high calibre and those in various bars and lounges were very good as well.​ There were two seating times in two dining rooms as well as an anytime dining room. Menus were filled with a variety of delicious dishes. The Horizon Court also provided a wide variety of fine food and open 24 hours.​ All staff were knowledgeable, courteous, friendly and always smiling.​ We have introduced quite a few of our friends and neighbours to cruising with Princess and boasted about the many good things experienced when cruising with Princess.​

​We have now just completed our fifteenth cruise, again on the Crown Princess. We have sailed only with Princess and no other cruise company since our first cruise. We even celebrated our 50th wedding anniversary this past November 2018 with a cruise again on the Crown Princess. So I would say we have been very loyal to Princess.​ However we have seen a steady decline in the quality of entertainment, activities, dining food and seating times. The ongoing smoking in the casino is still disgusting and the fact that Princess Cruises subject their employees to the second hand smoke is unconscionable.​

​Our experience on this past 10 day cruise of February 25, 2019 may have been "the straw that will break the camel's back" and send us looking to cruise with another company.​

​On our first day of cruising we had chose to dine in the Michelangelo Dining Room. We asked for the wine menu as we were about to purchase a bottle to have with our dinner. We requested a bottle from the menu and were told that it was no longer available. We then picked another bottle from the wine menu and were told that it was no longer available. At this point we were becoming a bit disappointed but chose another bottle from the wine menu and were told that it too was no longer available. At this point I asked to speak to the head waiter. I asked why these three wines were no longer available and was told that Princess was changing suppliers and was letting their wine inventory deplete before stocking wine from the new supplier. I expressed our disappointment with the situation and was told that he would contact the manager of wine and beverages and express our dissatisfaction. He did so and two days later this manager did follow up and contacted us and provided us a complimentary bottle of wine for our cabin. Our feelings are that "if something is no longer available, remove it from the menu" and not create any disappointment for your patrons.​ After dinner we decided to go to the International Café for a coffee. We had pre purchased the same Unlimited Soda & More Package for this cruise as we did on the November 2018 cruise, and as we did on that November cruise we ordered two brewed coffees. The waitress took our cards and proceeded to get our coffee. She returned and in front of our traveling companions and everyone sitting around the café, she commenced to tell us that we were not entitled to brewed coffee with this package. I stated that on the November cruise we did get brewed coffee with that same package. She said that she has worked in the International Café for three and a half years and never served free brewed coffee on this package and handed our cards back and walked away. I know who served us in November and I know the counter staff that served us in November and it was not her. Two days later while sitting in the café having a coffee that I paid for, the manager of the café approached us and asked if everything was ok on the cruise. I said NO and on his request I stated the situation with the coffee and the waitstaff. At this point he left and spoke to the waitress. He returned and suggested that we had not seen the charges for the brewed coffee on our November charge statement and that coffee was not available on that package. First of all the waitress implied that we were lying and embarrassed us in front of our friends and other patrons of the café and secondly the manager did not handle the situation very well at all. Perhaps a " let me get some coffee over here for you and we can sit down and discuss this" would have been a nice gesture. A little bit of conflict resolution training may be a solution. I assure you the $1.44 per cup of coffee was not and is not an issue. Our dissatisfaction came from how this situation was handled.​

​On another night of dining in the Michelangelo Dining Room we were greeted and seated at a table that was not prepped for dining. We sat with used cutlery on the table for 20 minutes before the table was dressed properly. It was another 15 minutes before a waiter approached us with a menu. There was nothing listed on the menu that appealed to any of the four of us so the men decided on the old reliable Fettuccine Alfredo and the women chose the Southern Fried Chicken. We then waited 40 minutes for the food to be brought to the table. The chicken was so overcooked and dry from sitting under a heat lamp, It was impossible to cut into it and it was cold. Again we asked for the head waiter who said he would speak to the chef and someone would get back to us regarding the situation. He took down our names and cabin numbers and NO ONE ever got back to us at all.​

​We and our traveling companions decided that we would try the "Crab Shack" dining. As our wives did not care for sea food, we inquired if it was possible that our wives could bring food from the Horizon Court into the "Crab Shack" area and dine with us. We were told that the seating was for "Crab Shack" patrons only. So despite the fact that the ladies were not too fussy about sea food we paid for four "Crab Shack" dinners. We just started to eat when, at the table adjacent to ours, two ladies entered with plates of food from the Horizon Court and sat with their husbands. Upon discreetly asking about the dining policy, we were told that "we certainly can't ask them to leave their husbands". Again very disappointing.​

​Our favorite place to relax and maybe dance, the Wheelhouse Lounge, has been turned into a pub style bar with uncomfortable high chairs and tables.​

We have never experienced so much "up selling" as we did on this cruise. We and other patrons come on board to relax and enjoy a cruise not to have someone in our face asking us to spend more of our hard earned money.​

​Before leaving for this 15th cruise we were excited that our next cruise in 2020 which would be our 16th cruise and we would become Elite passengers. We looked forward to enjoying all the benefits of the Elite category. So before leaving for the 15th cruise we booked our 16th cruise, 14 days on the Sky Princess. ​ BUT, after our disappointing experiences on this past cruise, I must say that we are contemplating the idea of cancelling this 2020 cruise and trying a different cruise company. We were very embarrassed on this last cruise and were treated as if we were not worthy of any follow up to resolve our problems. Princess often uses the term "loyalty" in their advertising and how Princess patrons' loyalty will gain them perks. Princess should show some loyalty to their loyal patrons.​

​So to say the least ..... we did not "Come back new".​
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