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After promising three stops in Cuban Ports, Royal Caribbean promptly cancelled one port about three days after the final payment was made. When asked about cancelling the trip or taking a credit on another cruise, I was told sorry, "you can cancel, but you will not get a refund". After taking at least 20 cruises on many different cruise lines, this one ranks as the worst. The food was barely edible. The food on the buffet was generally cold and when I brought it to their attention, they found a legion of middle managers who apologized profusely and then did nothing about it. In Cienfuegos, the crew was totally unprepared to handle the tender disembarking and return.They shuttled passengers back and forth with two small tenders. At least 1500 passengers were left outside in a pouring rain for two hours while they slowly brought people back to the ship. The only shelter from the rain was crowded with the ship staff. The passengers were so upset about conditions on this ship that they were yelling at the MC on the evening show. I would not recommend Royal Caribbean based on this experience. The ship is old but and poorly maintained, but if the ship was managed better, it would have been a much better experience. We have been to Cuba on other cruise ships and had a very enjoyable time. I agree with other customers. Choose another cruise line!

The Worst Cruise Ever!

Empress of the Seas Cruise Review by paubmw@aol.com

1 person found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Cuba
  • Cabin Type: Ocean View Stateroom
After promising three stops in Cuban Ports, Royal Caribbean promptly cancelled one port about three days after the final payment was made. When asked about cancelling the trip or taking a credit on another cruise, I was told sorry, "you can cancel, but you will not get a refund". After taking at least 20 cruises on many different cruise lines, this one ranks as the worst. The food was barely edible. The food on the buffet was generally cold and when I brought it to their attention, they found a legion of middle managers who apologized profusely and then did nothing about it.

In Cienfuegos, the crew was totally unprepared to handle the tender disembarking and return.They shuttled passengers back and forth with two small tenders. At least 1500 passengers were left outside in a pouring rain for two hours while they slowly brought people back to the ship. The only shelter from the rain was crowded with the ship staff.

The passengers were so upset about conditions on this ship that they were yelling at the MC on the evening show. I would not recommend Royal Caribbean based on this experience. The ship is old but and poorly maintained, but if the ship was managed better, it would have been a much better experience. We have been to Cuba on other cruise ships and had a very enjoyable time. I agree with other customers. Choose another cruise line!
paubmw@aol.com’s Full Rating Summary
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Cabin Review

Ocean View Stateroom
Cabin 2N 3522
The cabin steward was probably the only bright spot on this cruise.
Deck 9 Inside Cabins, Outside Cabins, Suite Cabins

Port & Shore Excursion Reviews