Empress of the Seas Cruise Review by email@example.com
- Sail Date: April 2019
- Destination: Cuba
- Cabin Type: Ocean View Stateroom
In Cienfuegos, the crew was totally unprepared to handle the tender disembarking and return.They shuttled passengers back and forth with two small tenders. At least 1500 passengers were left outside in a pouring rain for two hours while they slowly brought people back to the ship. The only shelter from the rain was crowded with the ship staff.
The passengers were so upset about conditions on this ship that they were yelling at the MC on the evening show. I would not recommend Royal Caribbean based on this experience. The ship is old but and poorly maintained, but if the ship was managed better, it would have been a much better experience. We have been to Cuba on other cruise ships and had a very enjoyable time. I agree with other customers. Choose another cruise line!
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Port & Shore Excursion Reviews
CienfuegosAlthough the excursion was OK, Making us wait in the rain for 90 minutes to catch a tender was another example of the cruise line being unprepared and poorly managed.View All 109 Cienfuegos Cruise Port Reviews
View Cruise Critic's Cienfuegos Cruise Port Review