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My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a Platinum member of Carnival Cruise Lines for many years. 1st when we asked for "Early dining"(6:00pm) we were told it was not available. We were given "Anytime Dining" which requires you to check in each and every evening. 1st night we didn't get seated until 8:15 pm which was totally unacceptable. When the waiter and his assistants took our orders, they couldn't remember our names, what we prefered to drink or anything of the sort. Our Room Steward was pretty much a ghost the whole cruise. We met him in the hallway for about 1 1/2 minutes and then never saw him again. Some days the cabin was cleaned, but many times it wasn't or done in a rush. I am a "Gold" member of Carnival. When I was issued my Sail Card, they issued me a BLUE card, (usually reserved for 1st time cruisers) which required waiting at the Customer Service Desk to get corrected. Service on this ship is HORRIBLE! You have to wait 15-20 minutes at any of the bars just to get a drink. We had purchased the "Cheers" drink package ($980.00 extra) but have to wait forever to get a freaking drink. Staff on this ship are RUDE, even to Platinum Guests. If you ask them a question, they act like you offended them by asking a question. With the problems with our dining times, and the very poor service, I felt like the $111.92 (each) for gratuities was like being mugged. When we contacted Carnival Cruise Lines about out poor vacation that we had invested almost $4000 in, they acted like they couldn't care less. My wife says that this is most likely her LAST cruise on Carnival after 24 years of cruising with this company. Do yourself a favor, pick a different ship, and preferably, a different cruise line. Carnival keeps raising their prices, and eliminating the perks for all levels of members. We are cruising again in January, on a different Cruise line.

Worst Cruise I have ever experienced by far.

Carnival Horizon Cruise Review by JBlack8263

9 people found this helpful
Trip Details
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a Platinum member of Carnival Cruise Lines for many years.

1st when we asked for "Early dining"(6:00pm) we were told it was not available. We were given "Anytime Dining" which requires you to check in each and every evening. 1st night we didn't get seated until 8:15 pm which was totally unacceptable. When the waiter and his assistants took our orders, they couldn't remember our names, what we prefered to drink or anything of the sort.

Our Room Steward was pretty much a ghost the whole cruise. We met him in the hallway for about 1 1/2 minutes and then never saw him again. Some days the cabin was cleaned, but many times it wasn't or done in a rush.

I am a "Gold" member of Carnival. When I was issued my Sail Card, they issued me a BLUE card, (usually reserved for 1st time cruisers) which required waiting at the Customer Service Desk to get corrected.

Service on this ship is HORRIBLE! You have to wait 15-20 minutes at any of the bars just to get a drink. We had purchased the "Cheers" drink package ($980.00 extra) but have to wait forever to get a freaking drink.

Staff on this ship are RUDE, even to Platinum Guests. If you ask them a question, they act like you offended them by asking a question.

With the problems with our dining times, and the very poor service, I felt like the $111.92 (each) for gratuities was like being mugged. When we contacted Carnival Cruise Lines about out poor vacation that we had invested almost $4000 in, they acted like they couldn't care less. My wife says that this is most likely her LAST cruise on Carnival after 24 years of cruising with this company. Do yourself a favor, pick a different ship, and preferably, a different cruise line. Carnival keeps raising their prices, and eliminating the perks for all levels of members.

We are cruising again in January, on a different Cruise line.
JBlack8263’s Full Rating Summary
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Cabin Review

Balcony
Cabin 8D 6408
Cabin was nice and the Horizon was both easy to get around on and beautiful. However, the very poor service of the crew, ruined this cruise for us.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews