Costa Victoria Cruise Review by swinstan
- Sail Date: March 2019
- Destination: Africa
- Cabin Type: Outside Premium
There was a lot of pressure to buy the drinks packages, which we tend to do anyway but far fewer people seemed to be PAYG for drinks. With the reduced staffing it was much more difficult to get served and we began to wonder whether this was engineered to reduce the drinks bill for those having bought packages. Also, talking about the drinks package, we were on board for nearly 4 weeks and at dinner and lunch we were served only two different white wines and two red. It got rather monotonous after a while. Finding a table for a buffet lunch was a challenge to say the least. Queueing was the norm - at the buffet and bars, the information desk, to see the English host, the Costa Club rep, even the Cruise Sales rep. A friend, went back to book their next cruise but walked away because the rep allowed someone to queue jump.
Additional quick points:
No chance of getting into the gym - far too small
At the quiz, shabbily presented - girl with a mike - and poor English.
Embarkation - bit of a farce, but that's not unusual with Costa
Disembarkation - they blamed Port Authorities for a long delay, but it was Costa that evicted us from cabins at 8am
Informstion Desk - visited twice and twice given incorrect info
Despite all the above comments, I do want to emphasise that overall, staff were trying their best, still smiling and obliging. They seemed to be hampered by trying to serve more people in less time. This seems to be more of a management issue - or dare I say, a profits issue.
Overall, I do feel reviewers should rate cruises with some consideration of the price they have paid for the their cruise and I have done so. Previously, I have been more than happy with the more laid back approach to cruising proved by Costa, and found it to be good value. Now, I feel it's gone too far.
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