We used ‘Park on my Drive’ and saved about £100 in parking fees however taxi to the terminal got us there too early so we had a long tedious wait to be checked in. Food My wife’s dietary preferences meant that we had to eat exclusively in the Buffet Restaurant Venezia, so that she could select food to suit her. There was too much emphasis on curries and Indian dishes, very little variety with few cooked vegetables and food not always as hot as it should have been. Venezia restaurant always crowded as only half the space open most of the time. Coffee machine not working for the whole of the cruise, fruit juice only available at breakfast and pineapple juice only available 3 mornings out of 12. The milk dispenser often not filled and you were expected to use UHT milk sachet instead, Drink P & O are new to the drinks package idea but do not have the price right. A drinks package for two for 12 days would be £960 when in fact our bar bill was under £100. You would need to be an alcoholic to get your money’s worth. Their soft drinks package would have been £480 compared to Norwegian on the Epic at £138. Service The cabin service was very good but in the restaurant there seemed to be a lack of willingness to help and when service was given it was very slow, when ordering drinks they often arrived halfway through the meal even when ordered right at the beginning. Tables not cleared as quickly as they should have been. Entertainment I understand that P & O have won an award for entertainment and goodness knows why. The entertainment was very poor with a few second rate comedians and singers and no shows. The standard was so low that the highlight of the week was the entertainments manager doing an Elvis impersonation. Cost We opted for the saver fare as opposed to the select fare and consequently were only allocated a cabin a week before we sailed and then treated as second class citizens in dining room allocation and having to pay on the “free” shuttle buses. An example of the shuttle bus cost in Lisbon was £4.00 per person per journey a total of £8 each way compared with a taxi cost one way of 6 Euros. The cost for the internet package was very high and so we did not use it. P & O should rethink this policy in this interconnected electronic age. Not a very good move to encourage future bookings on P & O. Ship The Azura started operation in 2010 and is now in desperate need of a refit. Certain areas such as the Malabar and deck 7 midships smelled of sewage all the time and one passenger reported black mould under the toilet seat which was not immediately rectified. The satellite TV was not working for most of the cruise. P & O’s standards have dropped considerably and are now below an acceptable level and do not compare well with rivals such as CMV. Shore Excursions We did two P & O excursions, one to La Palma for Whale watching. 3½ hours on a small boat in heavy seas and saw no whales nor dolphins, in fact not even a fish and no compensation for this. We also did Lisbon by land & river and this was very good with a tour of Lisbon by coach and then a very pleasant river cruise. We also did three excursions by Cruising Excursion The first at Madeira where we were left stranded on the top of a mountain and had to return to the ship by taxi. The second to Tenerife where we saw lots of rocks and volcanoes at the foot of Mount Tiede and the third to Lanzarote where we saw lots of rocks and volcanoes on a visit to Fire Mountain. All the excursions by both companies are vastly overpriced.

P & O should be better

Azura Cruise Review by DGilmour

2 people found this helpful
Trip Details
We used ‘Park on my Drive’ and saved about £100 in parking fees however taxi to the terminal got us there too early so we had a long tedious wait to be checked in.

Food

My wife’s dietary preferences meant that we had to eat exclusively in the Buffet Restaurant Venezia, so that she could select food to suit her. There was too much emphasis on curries and Indian dishes, very little variety with few cooked vegetables and food not always as hot as it should have been. Venezia restaurant always crowded as only half the space open most of the time. Coffee machine not working for the whole of the cruise, fruit juice only available at breakfast and pineapple juice only available 3 mornings out of 12. The milk dispenser often not filled and you were expected to use UHT milk sachet instead,

Drink

P & O are new to the drinks package idea but do not have the price right. A drinks package for two for 12 days would be £960 when in fact our bar bill was under £100. You would need to be an alcoholic to get your money’s worth. Their soft drinks package would have been £480 compared to Norwegian on the Epic at £138.

Service

The cabin service was very good but in the restaurant there seemed to be a lack of willingness to help and when service was given it was very slow, when ordering drinks they often arrived halfway through the meal even when ordered right at the beginning. Tables not cleared as quickly as they should have been.

Entertainment

I understand that P & O have won an award for entertainment and goodness knows why. The entertainment was very poor with a few second rate comedians and singers and no shows. The standard was so low that the highlight of the week was the entertainments manager doing an Elvis impersonation.

Cost

We opted for the saver fare as opposed to the select fare and consequently were only allocated a cabin a week before we sailed and then treated as second class citizens in dining room allocation and having to pay on the “free” shuttle buses. An example of the shuttle bus cost in Lisbon was £4.00 per person per journey a total of £8 each way compared with a taxi cost one way of 6 Euros. The cost for the internet package was very high and so we did not use it. P & O should rethink this policy in this interconnected electronic age. Not a very good move to encourage future bookings on P & O.

Ship

The Azura started operation in 2010 and is now in desperate need of a refit. Certain areas such as the Malabar and deck 7 midships smelled of sewage all the time and one passenger reported black mould under the toilet seat which was not immediately rectified. The satellite TV was not working for most of the cruise. P & O’s standards have dropped considerably and are now below an acceptable level and do not compare well with rivals such as CMV.

Shore Excursions

We did two P & O excursions, one to La Palma for Whale watching. 3½ hours on a small boat in heavy seas and saw no whales nor dolphins, in fact not even a fish and no compensation for this. We also did Lisbon by land & river and this was very good with a tour of Lisbon by coach and then a very pleasant river cruise.

We also did three excursions by Cruising Excursion The first at Madeira where we were left stranded on the top of a mountain and had to return to the ship by taxi. The second to Tenerife where we saw lots of rocks and volcanoes at the foot of Mount Tiede and the third to Lanzarote where we saw lots of rocks and volcanoes on a visit to Fire Mountain. All the excursions by both companies are vastly overpriced.
DGilmour’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
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Cabin Review

Cabin R 730
We had cabin 730 on Riviera Deck, the cabin was well planned and layout felt spacious even with a large queen bed and a perfectly adequate balcony. Décor a little drab and carpet should be steam cleaned or replaced. It was probably 10 years old and looked it. as itwas heavily stained. Excellent wardrobe, shower and toilet small but OK.
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Port & Shore Excursion Reviews