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This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no sitting fee, but the photos will set you back $400 for ONE picture and as high as up to $3000. We were somewhat harassed prior to even boarding the ship by a photographer about booking a session and he proceeded to call us 3 times within an hour once we boarded the ship. We even joked about it feeling like a telemarketer. We finally booked a session with a different photographer, but when we went to purchase the photos ended up speaking with the original photographer we had met and he was VERY rude I think because we had booked with someone else? We went down to purchase our photos ($1899, which is ridiculous anyway) and ended up not purchasing any photographs because he was so rude to us and we just couldn’t believe we were about to spend that much money and he was speaking to us so poorly. Total disappointment and its a horrible memory from our cruise. After 11 years of cruising with NCL this is the first time we have ever gotten off a cruise with absolutely no photos at all. Save yourself some $, time and the risk of being treated poorly and just use the photographers around the ship and steer clear from the photography studio. Le Bistro was the best restaurant, with the best service. The painting classes are fun, but make sure you register early if you want to participate as they get filled up very quickly! Make all of your dining reservations prior to boarding or you will have a hard time making reservations once you're on board. There was a Neil Diamond tribute that was very good and a piano player who was also very talented. The children’s club was good and my children enjoyed going, but the program really never changes much so if you’re a frequent cruiser it gets boring. Unfortunately, be careful if you are a latitudes member. NCL does not do a good job at giving you things that you should be receiving. We had to ask for everything. We are Platinum Plus so we get little things like water bottles etc. we had to ask for them. We should have gotten chocolate covered strawberries which we never received. The photo discount does not apply to the photo studio (keep that in mind) it doesn’t state that ANyWHERE.

Jade was a nice ship but beware of the photography studio

Norwegian Jade Cruise Review by Ken Y

Trip Details
  • Sail Date: March 2019
  • Destination: Caribbean
  • Cabin Type: Courtyard Villa with Balcony
This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no sitting fee, but the photos will set you back $400 for ONE picture and as high as up to $3000. We were somewhat harassed prior to even boarding the ship by a photographer about booking a session and he proceeded to call us 3 times within an hour once we boarded the ship. We even joked about it feeling like a telemarketer. We finally booked a session with a different photographer, but when we went to purchase the photos ended up speaking with the original photographer we had met and he was VERY rude I think because we had booked with someone else? We went down to purchase our photos ($1899, which is ridiculous anyway) and ended up not purchasing any photographs because he was so rude to us and we just couldn’t believe we were about to spend that much money and he was speaking to us so poorly. Total disappointment and its a horrible memory from our cruise. After 11 years of cruising with NCL this is the first time we have ever gotten off a cruise with absolutely no photos at all. Save yourself some $, time and the risk of being treated poorly and just use the photographers around the ship and steer clear from the photography studio.

Le Bistro was the best restaurant, with the best service.

The painting classes are fun, but make sure you register early if you want to participate as they get filled up very quickly!

Make all of your dining reservations prior to boarding or you will have a hard time making reservations once you're on board.

There was a Neil Diamond tribute that was very good and a piano player who was also very talented.

The children’s club was good and my children enjoyed going, but the program really never changes much so if you’re a frequent cruiser it gets boring.

Unfortunately, be careful if you are a latitudes member. NCL does not do a good job at giving you things that you should be receiving. We had to ask for everything. We are Platinum Plus so we get little things like water bottles etc. we had to ask for them. We should have gotten chocolate covered strawberries which we never received. The photo discount does not apply to the photo studio (keep that in mind) it doesn’t state that ANyWHERE.
Ken Y’s Full Rating Summary
Enrichment Activities
Value For Money
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Ages 10 to 12
Ages 13 to 15
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Cabin Review

Courtyard Villa with Balcony
Cabin H4 14006
The cabin was nice. Everything was clean and in working order. They should just change the daily items brought to the cabin in the Haven. It’s been the same for several years now, It never changes and gets boring.
Deck 14 Suite Cabins