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Couldn’t get no worse!! First ever cruise and what a let down. We were on the inaugural cruise from 2 April 2019. In my opinion the ship was just not ready. Arrived on board before midday and cabins not ready. On an inaugural cruise?? However, advised to go to Pool Deck where food and drinks were available. That was fine but the toilets were blocked. No water for washing hands, toilet tissue, sanitiser. A recipe for passengers being stuck down with tummy bugs. Crew directed us to Deck 12. Same condition. Crew then shrugged shoulders. Problems with toilets blocking all week including on final morning. Customers were blamed for this which is never the best strategy to adopt. When the above situation was reported to Reception was told this was because vessel had been in dry dock. Wrong answer. Logistical management at best could only be described as poor. The cabin was fine and front of house staff worked very hard but lacked management back-up. Food was fine but service in main restaurant started off poor. Did improve during week and a couple of the Sections delivered a very good service in the end, one of which we reported on board. I will be critical but will also praise where praise is due. On one occasion, in Gents WC on Pool Deck water was coming through ceiling via light fitting. A bucket had been placed underneath but I advised the crew member present the water leak was the least of the problems as water and electricity was never a good mix. Think that went above his head. Code Victoria was called twice to my knowledge and it was not unusual to find blowers drying out carpets which ha£ been contaminated by flood water. Captain said on ore than one occasion they were having ‘teething problems’. These were not ‘teething problems’. A number of bits of kit failed to work especially in the buffet restaurant. Many did not have signs on. TIP: if going on. Cruise on this ship take some ‘out of order’ signs with you so you can help crew. Well, experience put me off cruising but experienced ‘cruisers’ reassured Us this was not a good example and recommended other Lines for us to try. We have decided to do this as we liked the experience of visiting different locations/ countries each day but this is down to fellow travellers rather than this experience. Such a shame as had terrific potential As stated above, in my opinion the ship was, simply, not ready. The Captain did state needed the passengers to fully test vessel. I don’t mind this providing I am given the choice before booking and do not pay full price. Oh well, bye, bye Marella. We could have had such a great future relationship if only, if only!!

I have to admit it did get better, a little better all the time...

Marella Explorer 2 Cruise Review by Helpfultraveller2010

4 people found this helpful
Trip Details
Couldn’t get no worse!!

First ever cruise and what a let down. We were on the inaugural cruise from 2 April 2019. In my opinion the ship was just not ready.

Arrived on board before midday and cabins not ready. On an inaugural cruise?? However, advised to go to Pool Deck where food and drinks were available. That was fine but the toilets were blocked. No water for washing hands, toilet tissue, sanitiser. A recipe for passengers being stuck down with tummy bugs. Crew directed us to Deck 12. Same condition. Crew then shrugged shoulders.

Problems with toilets blocking all week including on final morning. Customers were blamed for this which is never the best strategy to adopt. When the above situation was reported to Reception was told this was because vessel had been in dry dock. Wrong answer.

Logistical management at best could only be described as poor.

The cabin was fine and front of house staff worked very hard but lacked management back-up.

Food was fine but service in main restaurant started off poor. Did improve during week and a couple of the Sections delivered a very good service in the end, one of which we reported on board. I will be critical but will also praise where praise is due.

On one occasion, in Gents WC on Pool Deck water was coming through ceiling via light fitting. A bucket had been placed underneath but I advised the crew member present the water leak was the least of the problems as water and electricity was never a good mix. Think that went above his head.

Code Victoria was called twice to my knowledge and it was not unusual to find blowers drying out carpets which ha£ been contaminated by flood water.

Captain said on ore than one occasion they were having ‘teething problems’. These were not ‘teething problems’.

A number of bits of kit failed to work especially in the buffet restaurant. Many did not have signs on. TIP: if going on. Cruise on this ship take some ‘out of order’ signs with you so you can help crew.

Well, experience put me off cruising but experienced ‘cruisers’ reassured Us this was not a good example and recommended other Lines for us to try. We have decided to do this as we liked the experience of visiting different locations/ countries each day but this is down to fellow travellers rather than this experience.

Such a shame as had terrific potential

As stated above, in my opinion the ship was, simply, not ready. The Captain did state needed the passengers to fully test vessel. I don’t mind this providing I am given the choice before booking and do not pay full price.

Oh well, bye, bye Marella. We could have had such a great future relationship if only, if only!!
Helpfultraveller2010’s Full Rating Summary
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Cabin Review

Cabin 9191
Good size and well equipped. Just unfortunate had problems with toilets, hot water and TV (which neve4 worked). Our safe did work, though.