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Half the staff, including those handling food, were coughing the entire cruise. More than half the passengers were sick with colds. Day 3, two of my family members caught colds. Many staff and passengers didn’t bother covering their mouths. Seemed like they were understaffed, long lines and waits everywhere, especially at the bars. Many of the staff members were friendly others seemed as if the passengers were bothering them. Our room steward rolled her eyes at us when we asked for a laundry bag. Ship had lots of activities (slides, rope cruise, etc.) but had limited hours when they were open. Rock of Ages and Burn the Floor were great shows, wish there were more shows in the theater. We enjoyed the big ship features such as the different dining options, thermal suites, shows and activities. We always cruise on large ships and they never seemed really crowded. This ship however had long lines everywhere, too many sick people understaffed, and many unhappy staff. This was our first time on Norwegian, for the price this was an ok cruise but would rather pay more and go on Royal. Or pay about the same and go on one of Carnival’s newer ships.

Sick and Understaffed

Norwegian Breakaway Cruise Review by tonyasnews

Trip Details
  • Sail Date: March 2019
  • Destination: Western Caribbean
  • Cabin Type: Spa Balcony Stateroom
Half the staff, including those handling food, were coughing the entire cruise. More than half the passengers were sick with colds. Day 3, two of my family members caught colds. Many staff and passengers didn’t bother covering their mouths. Seemed like they were understaffed, long lines and waits everywhere, especially at the bars. Many of the staff members were friendly others seemed as if the passengers were bothering them. Our room steward rolled her eyes at us when we asked for a laundry bag. Ship had lots of activities (slides, rope cruise, etc.) but had limited hours when they were open. Rock of Ages and Burn the Floor were great shows, wish there were more shows in the theater. We enjoyed the big ship features such as the different dining options, thermal suites, shows and activities. We always cruise on large ships and they never seemed really crowded. This ship however had long lines everywhere, too many sick people understaffed, and many unhappy staff. This was our first time on Norwegian, for the price this was an ok cruise but would rather pay more and go on Royal. Or pay about the same and go on one of Carnival’s newer ships.
tonyasnews’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Spa Balcony Stateroom
Cabin B9 14116
Typical cabin except very small balcony. Lots of storage, room not cleaned thoroughly at check in. Things we thought were stained actually wiped away. Opened items in refrigerator like milk wasn’t thrown away. Refrigerator was broken and generated a lot of heat. Last night of cruise they decided to paint and the fumes came in through the air vents which couldn’t be closed. The entire cabin and hallway reeked of paint. The cleaning carts were in the hallway the majority of the day and night. We had one parked right in front of our door the entire cruise.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews