MSC Lirica Cruise Review by gettinold
- Sail Date: March 2019
- Destination: Middle East
- Cabin Type: Fantastica Inside Stateroom
To anyone who like us are thinking of doing an MSC cruise - don't !. To those who are planning to return, based on our experience I can only wonder why. I only hope that people who have only cruised once on MSC don't think that all cruises are like that.
So what was the problem. Well first off we noticed a smell coming from the drains in our stateroom bathroom. Without going into too much detail, you can imagine what the smell was like. We reported it, nothing happened. A few days later we asked guest services if anything had been done. The reply was a blank stare and a comment along the lines of " I think it may have been fixed ". When we said the smell was still there, we still got the blank stare. We asked to be moved to another room. They said no, that wasn't possible. I asked if someone could come to my room and smell it for themselves. No one did. To keep a long story short, the bathroom stank for the whole cruise. No one contacted us to see if it had been fixed. I just don't believe they did anything. That episode alone put me off MSC for life.
Entertainment on the ship was woeful. On the night they had shows, it was either listening to Italian classical music or the production shows which had a few so called singers screaming along to backing tapes. I would say it was like Butlins but that would be an insult to Butlins
Activities were either dance lessons or Tai Chi classes. We enjoy trivia. However they only did one progressive trivia over 4 sea days with 12 questions each day. That was it. Simply not enough. I was lucky I had a number of books to read otherwise I would have been bored to death.
Food in the main dining room arrived late and cold. Complaints were met with a shrug of the shoulder. Also, drinking water in the main restaurant was chargeable, something I found hard to believe. Food in the buffet was practically the same choice every night and was on some occasions, inedible. I witnessed on passenger holding a plate of food up to a chef and asking him if he would dare eat it.
Guest service staff were rude and appeared totally disinterested. Any time we walked past, people were complaining about something or other.
The swimming pool was too cold and so most people just didn't use it
We didn't stop at two ports due to adverse weather . Whilst I understand this does happen, most other cruise lines reimburse the port fees that they no longer incurred. Not this cruise line
At the ports we did stop at, MSC provided buses into town costing 9 Euros per person. They failed to mention local bus prices leaving from the exact same spot only cost a sixth of that.
Drinks , specialty coffees and ice cream were way overpriced. Anywhere you walked on the ship you were being hassled by shop assistants, spa girls, casino staff to purchase stuff. Very annoying !
In summary, this was a total nightmare. Holidays are meant to be stress free but this was a totally stressful experience. After only a few days I wished I was back home. That's simply not good enough
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