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We chose this cruise primarily to visit Japan at a specific time of year.Now regretting choice of cruise line.READ on what to find out what you can expect. PROS. First of all the ship is clean although ageing. The signature suite we had was clean and comfortable although its furnishings were dated ,the sofa bed was also past its best. Crew and staff generally ok no problems. CONS (litterally in respect of wine package) Bottled water is available in your room at $5 dollars a bottle and on going ashore. .Reluctantly we purchased a signature drinks package ($1486 plus %15 service charge ).You have to buy 2 if you are in a two person cabin..The drinks package. allows you to get any wines on the wine menue at $9 dollars or under. However most of these are undrinkable and even then you only have two choices of a white wine or three of a red.Within a few days of sailing they even ran out of a cheap white leaving you no choice unless you paid an extra full price for a wine above $9.. One.,evening we were even charged full price for a higher priced glass of wine that we had paid extra for even though they had run out of it.( we were given a cheaper plonk in its place) .'In previous reviews it has been stated that the food in the Lido Market is cold , unapettising and very repetitive.Apparently on this ship it is difficult to keep warm so you need to go early to take advantage of the hot food at the start. OK if you like to eat early.In the evening by 8pm they are closing down.Having said that, after visiting several more times every hot item is almost cold A word of warning for those of you who want a spa bath. The water jets in the bath initially spewed out a torrent of dirty water leaving the bottom of the bath full of scumand slime..Advise you run it several times before use with soap. Internet cost $170 dollars for 14 days and is very slow. A bagfull of laundry cost $30 dollars. but came back clean and pressed within 24 hours..Apparently the self service laundry on this ship was removed several years ago .(presumably so that they can extort more money out of you).. All the above issues have been raised with customer services but the ship is what it is. One other thing that needs mentioning is that at 11pm at night save for a few areas the ship is like the Marie Celeste IT DOES NOT OFFER VALUE FOR MONEY AND WE WILL NOT SALE WITH HOLLAND AMERICA AGAIN Generally entertainment on the ship is ok ,the resident band is very good with no complaints.The service is variable.. depending on what part of the ship you are in.. We have not been on any excursions as we feel they are overpriced

THE GREAT HOLLAND AMERICA RIP OFF

Westerdam Cruise Review by Chloedog01

17 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Asia
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
We chose this cruise primarily to visit Japan at a specific time of year.Now regretting choice of cruise line.READ on what to find out what you can expect.

PROS.

First of all the ship is clean although ageing.

The signature suite we had was clean and comfortable although its furnishings were dated ,the sofa bed was also past its best.

Crew and staff generally ok no problems.

CONS (litterally in respect of wine package)

Bottled water is available in your room at $5 dollars a bottle and on going ashore.

.Reluctantly we purchased a signature drinks package ($1486 plus %15 service charge ).You have to buy 2 if you are in a two person cabin..The drinks package. allows you to get any wines on the wine menue at $9 dollars or under.

However most of these are undrinkable and even then you only have two choices of a white wine or three of a red.Within a few days of sailing they even ran out of a cheap white leaving you no choice unless you paid an extra full price for a wine above $9..

One.,evening we were even charged full price for a higher priced glass of wine that we had paid extra for even though they had run out of it.( we were given a cheaper plonk in its place)

.'In previous reviews it has been stated that the food in the Lido Market is cold , unapettising and very repetitive.Apparently on this ship it is difficult to keep warm so you need to go early to take advantage of the hot food at the start. OK if you like to eat early.In the evening by 8pm they are closing down.Having said that, after visiting several more times every hot item is almost cold

A word of warning for those of you who want a spa bath.

The water jets in the bath initially spewed out a torrent of dirty water leaving the bottom of the bath full of scumand slime..Advise you run it several times before use with soap.

Internet cost $170 dollars for 14 days and is very slow.

A bagfull of laundry cost $30 dollars. but came back clean and pressed within 24 hours..Apparently the self service laundry on this ship was removed several years ago .(presumably so that they can extort more money out of you)..

All the above issues have been raised with customer services but the ship is what it is.

One other thing that needs mentioning is that at 11pm at night save for a few areas the ship is like the Marie Celeste

IT DOES NOT OFFER VALUE FOR MONEY AND WE WILL NOT SALE WITH HOLLAND AMERICA AGAIN

Generally entertainment on the ship is ok ,the resident band is very good with no complaints.The service is variable.. depending on what part of the ship you are in..

We have not been on any excursions as we feel they are overpriced
Chloedog01’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VB 8888
Quite large but dated.In need of uprade especially sofa bed.Carpets old and in need of refurb. Spa bath needs cleaning out and sanitising.At this category of cruising for the price paid the ship should provide slippers in signature suites in view of the state of the carpets,
Observation Deck Inside Cabins, Balcony Cabins