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In retrospect I wish I didn't Never will cruise Norwegian again. Horrible service. Food was just as bad. Entertainment sub par. Worst cruise ever. I have gone on more than 10 cruises and first and last NCL cruise. Cabin was old and worn. Shower door broken. Bathroom door broken. A/C made terrible noise. Ship cannot comfortably accommodate number of passengers on a sold out cruise especially in inclement weather. They are short on staff and the attitude of the staff was the worst I have ever seen. You can seriously get better service at a fast food restaurant. Specialty restaurants are a joke. Same type of food and service just a different setting. Pool deck vastly overcrowded and on a 10 day cruise the 2 pools were only open once at the same time. For certain types of liquor you had to go to more than one bar to find it. Overall Royal Caribbean, Princess or Celebrity are better by far at the same price point.

Sink this ship

Norwegian Gem Cruise Review by Gmbacher

3 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Caribbean
  • Cabin Type: Mini-Suite with Balcony
In retrospect I wish I didn't Never will cruise Norwegian again. Horrible service. Food was just as bad. Entertainment sub par. Worst cruise ever. I have gone on more than 10 cruises and first and last NCL cruise. Cabin was old and worn. Shower door broken. Bathroom door broken. A/C made terrible noise. Ship cannot comfortably accommodate number of passengers on a sold out cruise especially in inclement weather. They are short on staff and the attitude of the staff was the worst I have ever seen. You can seriously get better service at a fast food restaurant. Specialty restaurants are a joke. Same type of food and service just a different setting. Pool deck vastly overcrowded and on a 10 day cruise the 2 pools were only open once at the same time. For certain types of liquor you had to go to more than one bar to find it. Overall Royal Caribbean, Princess or Celebrity are better by far at the same price point.
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Cabin Review

Mini-Suite with Balcony
Cabin MB 11134
worn and old
Deck 11 Inside Cabins, Suite Cabins