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Have done three Globus Bus Vacations and wanted to try something new and different. Our troubles started at Logan Airport when we could not check in. Viking had booked us on KLM and it should have been Delta. We lost our oringinal seats and finally got booked in. Loved Delta! Got to Amsterdam Airport and walked to the farthest luggage pick up area and could not find a Viking Rep. Finally a man felt sorry for us and said Viking usually met at the "meeting place". Off we go and walked half way across airport to the "meeting place". Again no Viking Rep. After twenty minutes I called the ship's phone number. Having never called a European phone number +49 did not work for me. It should have started with 0049. Sinking feeling in strange airport waiting for 45 minutes. Started walking around and finally found three Viking Reps walking together looking for us. They said we should have been at gate 19 where we first started. Back on track...bus ride to ship. Crew was great and we went to our stateroom. Small but doable...lower level. Window is eye level with the water and my wife could not look out at all without standing on the bed. That night when we left port at midnight the engine noise and water noise kept me awake most of the night. I thought seriously about canceling our trip. After that everything went fine until we got to Wurzburg. High water levels stopped the boat in it's tracks for a number of days. We were then bussed everyday to our venues for four days til the boat caught up to us. Half hour ride, then one hour ride next, then two hour ride the following day and finally a three hour ride to and from the next town. Some tours were canceled or rescheduled. Did not get much cruising and relaxing time on the boat. Felt like I was back on a Globus bus tour for a lot more money. Viking offered us a $1599 credit towards a future trip but it has to be used in the next year before 3/20/2020. No thanks...do not want two trips one one year. No more river cruises and have booked our next trip with Globus to Portugal and Spain in the fall.

Bus Cruise

Viking Vilhjalm Cruise Review by SoPo65

5 people found this helpful
Trip Details
Have done three Globus Bus Vacations and wanted to try something new and different. Our troubles started at Logan Airport when we could not check in. Viking had booked us on KLM and it should have been Delta. We lost our oringinal seats and finally got booked in. Loved Delta! Got to Amsterdam Airport and walked to the farthest luggage pick up area and could not find a Viking Rep. Finally a man felt sorry for us and said Viking usually met at the "meeting place". Off we go and walked half way across airport to the "meeting place". Again no Viking Rep. After twenty minutes I called the ship's phone number. Having never called a European phone number +49 did not work for me. It should have started with 0049. Sinking feeling in strange airport waiting for 45 minutes. Started walking around and finally found three Viking Reps walking together looking for us. They said we should have been at gate 19 where we first started. Back on track...bus ride to ship. Crew was great and we went to our stateroom. Small but doable...lower level. Window is eye level with the water and my wife could not look out at all without standing on the bed. That night when we left port at midnight the engine noise and water noise kept me awake most of the night. I thought seriously about canceling our trip. After that everything went fine until we got to Wurzburg. High water levels stopped the boat in it's tracks for a number of days. We were then bussed everyday to our venues for four days til the boat caught up to us. Half hour ride, then one hour ride next, then two hour ride the following day and finally a three hour ride to and from the next town. Some tours were canceled or rescheduled. Did not get much cruising and relaxing time on the boat. Felt like I was back on a Globus bus tour for a lot more money. Viking offered us a $1599 credit towards a future trip but it has to be used in the next year before 3/20/2020. No thanks...do not want two trips one one year. No more river cruises and have booked our next trip with Globus to Portugal and Spain in the fall.
Viking Cruises, Community Team has responded
Thank you for your feedback, SoPo65. We, too, are disappointed to have encountered uncooperative river conditions during your time on board, and regret that measures taken to preserve your cruise did not meet expectation. We appreciate you taking the time to share your experience meeting your airport transfer, and will pass those comments on to our internal teams to review for future improvements. Should you wish to discuss any aspect of your trip in greater detail, we invite you to reach out to us directly at TellUs@vikingcruises.com. We hope you’ll consider joining us again under different circumstances in the future, and send our best wishes for relaxing Mediterranean travel this year.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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