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Good: Interesting itinerary in Asia. Interesting mix of nationalities and personalities on cruise. Cabin 9042 clean, pleasant, well located, efficient steward.and everything worked. Plenty of food, some very good (but avoid peak meal times). Variety of venues even without premium charges. Plenty of live music, some very good. Prism a versatile group of good musicians. Most 'hotel' staff friendly and helpful. There were quiet deck areas with space on higher decks (though not near pools). Bad: Excursion quality dodgy and value poor, specially 1 day tour of Saigon traffic jams. The presidential papace was a people jam as a change from traffic. The Buddist temple was the best break from chaos. The lacquerware shop was a waste of time where the main attraction was the chance to use the toilet. Took until 11.45 to get ashore on tender day. Crushes at embarkation (Singapore) and disembarkation (Hong Kong) unpleasant and would probably be illegal for livestock. Customer relations experience variable with sometimes contradictory information. E.g. first contact suggested I write a problem down, second said there was no point in writing and there was nothing for him to do with a written complaint. Ugly There is always a trade-off between treating guests as humans or as credit cards to be maxxed out. The balance here was skewed by high pricing to exploit monopoly power and particularly by making overpriced visas compulsory for guests not going ashore (though website only said visas needed to go ashore). Probably legally dodgy under UK/EU consumer law. Enough to deter us from using NCL again.

The good, the bad and the ugly

Norwegian Jewel Cruise Review by barney46

5 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Asia
  • Cabin Type: Balcony
Good:

Interesting itinerary in Asia. Interesting mix of nationalities and personalities on cruise.

Cabin 9042 clean, pleasant, well located, efficient steward.and everything worked.

Plenty of food, some very good (but avoid peak meal times). Variety of venues even without premium charges.

Plenty of live music, some very good. Prism a versatile group of good musicians.

Most 'hotel' staff friendly and helpful.

There were quiet deck areas with space on higher decks (though not near pools).

Bad:

Excursion quality dodgy and value poor, specially 1 day tour of Saigon traffic jams. The presidential papace was a people jam as a change from traffic. The Buddist temple was the best break from chaos. The lacquerware shop was a waste of time where the main attraction was the chance to use the toilet.

Took until 11.45 to get ashore on tender day.

Crushes at embarkation (Singapore) and disembarkation (Hong Kong) unpleasant and would probably be illegal for livestock.

Customer relations experience variable with sometimes contradictory information. E.g. first contact suggested I write a problem down, second said there was no point in writing and there was nothing for him to do with a written complaint.

Ugly

There is always a trade-off between treating guests as humans or as credit cards to be maxxed out. The balance here was skewed by high pricing to exploit monopoly power and particularly by making overpriced visas compulsory for guests not going ashore (though website only said visas needed to go ashore). Probably legally dodgy under UK/EU consumer law. Enough to deter us from using NCL again.
barney46’s Full Rating Summary
Enrichment Activities
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Cabin Review

Balcony
Cabin BC 9042
Reasonable size for a cruise cabin.
Large comfortable bed.
Washroom/shower better layout than average on other lines.
A fair walk to most dining venues but a good, quiet location with great views.
All the necessary equipment was there including choice of electric plugs and coffee machine (that could also be used for tea).
Recommend 9042 to all except those with limited mobility.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews