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We picked this cruise as we wanted to spend time in New York prior to cruising the Caribbean. The food in the restaurants wasn’t to the same standard as Pand O cruises. An error had been made when we were being charged for drinks when we had premium drinks package, staff at shops reception were very unhelpful and most had trouble understanding English, we had to phone from the ship to eventually get it sorted out by ourselves which was very stressful. The ships entertainment team was dire and activities were very childish and bizarre. The embarkation was horrific we had booked 12.00 and stood in a queue in New York for 3 hours before we got on ship disembarkation was chaotic with people queuing in corridors and sitting on the ground people were arguing and pushing at others with no ncl staff to be found to try to keep order. I would have waited in my room or on a deck until the chaos had calmed down but we weren’t allowed to do this.

Grim

Norwegian Gem Cruise Review by Thenut

2 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Caribbean
  • Cabin Type: Inside
We picked this cruise as we wanted to spend time in New York prior to cruising the Caribbean. The food in the restaurants wasn’t to the same standard as Pand O cruises. An error had been made when we were being charged for drinks when we had premium drinks package, staff at shops reception were very unhelpful and most had trouble understanding English, we had to phone from the ship to eventually get it sorted out by ourselves which was very stressful. The ships entertainment team was dire and activities were very childish and bizarre. The embarkation was horrific we had booked 12.00 and stood in a queue in New York for 3 hours before we got on ship disembarkation was chaotic with people queuing in corridors and sitting on the ground people were arguing and pushing at others with no ncl staff to be found to try to keep order. I would have waited in my room or on a deck until the chaos had calmed down but we weren’t allowed to do this.
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Cabin Review

Inside
Cabin IC 11647
The cabin was a good size and housekeeping was excellent
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews