1. Home
  2. Cruise Reviews
  3. Norwegian Gem
embarkation/disembarkation took a long time. disembarkation took almost 3 hours. had to wait around in a bar sitting on the floor with nothing for the kids to do. we have a special needs child so this was really hard. the kids' club (teenagers) had a really rude coordinator so my son stopped going after the first night. the other kids' club took a long time to sign kids in. had to wait 20 minutes or so just to sign the kids in. then, they ask you where you're going while the kids are in the club? why is that relevant? it's not like you can leave the ship! not special needs friendly. they sent us an email with names of a bunch of people who was supposed to look after our special needs child's needs and those people weren't on the ship. excursions were too expensive. didn't provide something to hang your key card around your neck with (carnival did). the "free" drinks were all variations of water (other than the coffee and tea). the piano player couldn't sing. although, i recently found out he might be a comedian. then, yeah he sounded funny. the sports facility was always busy and there was only a couple of hours alloted for tennis (8-10 am). the pools were tiny. they had an adults only pool but i've only seen one person in it. deck 5 (where we stayed) smells like sewage. st thomas visit was only 5 hours long. not enough time to really do anything. tv reception was poor. you had to sit through presentations in order to be in a draw or to get something for free (similar to timeshare). otherwise, food was really good. restaurants were clean. staff was generally friendly. hard to understand some of them though. very thick accents. advice: don't do the bingo. too expensive and the callers are really annoying. don't buy excursions as taxis are readily available at a fraction of the costs. and finally, go with another cruise line. i recommend carnival.

Disappointing

Norwegian Gem Cruise Review by Rodriguez1964

Trip Details
  • Sail Date: March 2019
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Inside
embarkation/disembarkation took a long time. disembarkation took almost 3 hours. had to wait around in a bar sitting on the floor with nothing for the kids to do. we have a special needs child so this was really hard.

the kids' club (teenagers) had a really rude coordinator so my son stopped going after the first night. the other kids' club took a long time to sign kids in. had to wait 20 minutes or so just to sign the kids in. then, they ask you where you're going while the kids are in the club? why is that relevant? it's not like you can leave the ship!

not special needs friendly. they sent us an email with names of a bunch of people who was supposed to look after our special needs child's needs and those people weren't on the ship.

excursions were too expensive.

didn't provide something to hang your key card around your neck with (carnival did).

the "free" drinks were all variations of water (other than the coffee and tea).

the piano player couldn't sing. although, i recently found out he might be a comedian. then, yeah he sounded funny.

the sports facility was always busy and there was only a couple of hours alloted for tennis (8-10 am).

the pools were tiny. they had an adults only pool but i've only seen one person in it.

deck 5 (where we stayed) smells like sewage.

st thomas visit was only 5 hours long. not enough time to really do anything.

tv reception was poor.

you had to sit through presentations in order to be in a draw or to get something for free (similar to timeshare).

otherwise, food was really good. restaurants were clean. staff was generally friendly. hard to understand some of them though. very thick accents.

advice: don't do the bingo. too expensive and the callers are really annoying. don't buy excursions as taxis are readily available at a fraction of the costs. and finally, go with another cruise line. i recommend carnival.
Rodriguez1964’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Ages 10 to 12
Ages 13 to 15
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Gem price drops
250,000+ people have entered their email

Cabin Review

Mid-Ship Inside
Cabin IE 5039
very small. there's a bunked bed that folds down. scary to use as it doesn't look sturdy. tv is tiny and have poor reception. hallway smells like sewage. shower was nice. toilet is hard to use as you hit your knee on the wall.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews