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Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance. When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not allowed to board the ship. The passport cards would not work, so if you are planning a cruise that requires a passport do not get the passport card and note you can not fly internationally with the card. Holland America does not post passbook cards are not accepted for international cruises. There were a least 5 couples that had this issue and were not allowed to board. If this situation happened with just myself and husband we would have cancelled and got 100% refund for the cruise. This totally ruined the cruise for us. We had to go to Miami Passport Agency the next day with a 8 hour wait for emergency pass port book, then fly to Aruba to catch the boat there. With hotel expenses, fees for the pass books, air fare $1600 later. We got assistance from the Port Director not Holland American. It was on a Sunday and you could not get a hold of anyone at HAL. It was very frustrating. The Port Director was fantastic, she told us step by step what to do, so we follow her directions to the T. She called us everyday to check our progress. We did not hear one word from HAL, at that point they had our $6,000 and did not care at all. When we got to the Port at Aruba we still were not listed on the manifest to enter the ship. We had to wait for the Port to get all the information to them. Never again will we cruise with HAL. The ship was clean, the crew was fantastic but the management at HAL could care less once they got your money. Buyer beware. Also make sure you check your bill after the cruise.We found discrepancies, so unless you check thoroughly you will be billed for additional items or not get refunds from drink cards. Also we were charged $14.50 per day for gratuities that we were not aware of. I felt like we were nickle and dime for everything. Just include it in the cruise price. Holland American totally ruined cruising for us in the future. Very sad because they were a great company 6 years ago. I am a very positive person and I always shake off any hurtles I experience, but this one was more than I could gut. Aruba was beautiful, safe, very friendly and the family had a great time there. We will do a family vacation there. Please be very aware if you plan a cruise with HAL.

Beware of passport card and Holland American lack of service.

Zuiderdam Cruise Review by R Keiser

2 people found this helpful
Trip Details
Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance.

When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not allowed to board the ship. The passport cards would not work, so if you are planning a cruise that requires a passport do not get the passport card and note you can not fly internationally with the card. Holland America does not post passbook cards are not accepted for international cruises. There were a least 5 couples that had this issue and were not allowed to board. If this situation happened with just myself and husband we would have cancelled and got 100% refund for the cruise. This totally ruined the cruise for us. We had to go to Miami Passport Agency the next day with a 8 hour wait for emergency pass port book, then fly to Aruba to catch the boat there. With hotel expenses, fees for the pass books, air fare $1600 later. We got assistance from the Port Director not Holland American. It was on a Sunday and you could not get a hold of anyone at HAL. It was very frustrating. The Port Director was fantastic, she told us step by step what to do, so we follow her directions to the T. She called us everyday to check our progress. We did not hear one word from HAL, at that point they had our $6,000 and did not care at all. When we got to the Port at Aruba we still were not listed on the manifest to enter the ship. We had to wait for the Port to get all the information to them. Never again will we cruise with HAL.

The ship was clean, the crew was fantastic but the management at HAL could care less once they got your money. Buyer beware.

Also make sure you check your bill after the cruise.We found discrepancies, so unless you check thoroughly you will be billed for additional items or not get refunds from drink cards. Also we were charged $14.50 per day for gratuities that we were not aware of. I felt like we were nickle and dime for everything. Just include it in the cruise price.

Holland American totally ruined cruising for us in the future. Very sad because they were a great company 6 years ago. I am a very positive person and I always shake off any hurtles I experience, but this one was more than I could gut.

Aruba was beautiful, safe, very friendly and the family had a great time there. We will do a family vacation there.

Please be very aware if you plan a cruise with HAL.
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