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We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean cruise ship. Certainly nothing special. The service in the restaurants and buffet was very spotty -- sometimes good but sometimes very lax. The staff seemed inexperienced and not able to attend to the guests properly. The entertainment was below par -- second or third rate. We docked in Cienfuegos, Cuba and had to take tenders for all tours and then had to take very long bus rides to get anywhere. My husband took the Caribbean Cold War History tour (Bay of Pigs) and was very disappointed with the museum (they closed the bathrooms when they saw the bus pulling up and told everyone they would have to use the restroom on the bus). And he said the restaurant was terrible. The tour to the Botanical Garden and Laguna Guanaroca included, again, a long bus ride. The Laguna Guanaroca was a waste of time -- really nothing to see. The Botanical Garden was my favorite and if the Laguna Guanaroca visit was eliminated, it would allow more time there. Our guide at the Botanical Garden was informative and did a wonderful job. The Day in Havana was interesting -- seeing the old cars and our lunch was nice. The ship was able to dock in Santiago de Cuba -- so no tenders. The The included Panoramic Santiago de Cuba tour was okay but walking through the business/store area was crowded and unnecessary. All the tours were expensive and not worth the money. Cuba is really not yet ready for tourists. Wonderful having wi-fi and free internet and it worked well. The TV was a little iffy but better than other cruises we have taken. We took the cruise because it was round trip Miami and just visited Cuba. We thought it would be interesting to finally be able to visit Cuba -- but there really wasn't a whole lot to see. Perhaps if we didn't have to take such long bus rides we would have seen more. Cuba is a very poor island. Our tour guides on the buses were informed and did a good job. Personally, I would not recommend this cruise.

Disappointing

Viking Star Cruise Review by nancygirl

Trip Details
  • Sail Date: January 2019
  • Destination: Cuba
We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean cruise ship. Certainly nothing special. The service in the restaurants and buffet was very spotty -- sometimes good but sometimes very lax. The staff seemed inexperienced and not able to attend to the guests properly. The entertainment was below par -- second or third rate. We docked in Cienfuegos, Cuba and had to take tenders for all tours and then had to take very long bus rides to get anywhere. My husband took the Caribbean Cold War History tour (Bay of Pigs) and was very disappointed with the museum (they closed the bathrooms when they saw the bus pulling up and told everyone they would have to use the restroom on the bus). And he said the restaurant was terrible. The tour to the Botanical Garden and Laguna Guanaroca included, again, a long bus ride. The Laguna Guanaroca was a waste of time -- really nothing to see. The Botanical Garden was my favorite and if the Laguna Guanaroca visit was eliminated, it would allow more time there. Our guide at the Botanical Garden was informative and did a wonderful job. The Day in Havana was interesting -- seeing the old cars and our lunch was nice. The ship was able to dock in Santiago de Cuba -- so no tenders. The The included Panoramic Santiago de Cuba tour was okay but walking through the business/store area was crowded and unnecessary. All the tours were expensive and not worth the money. Cuba is really not yet ready for tourists. Wonderful having wi-fi and free internet and it worked well. The TV was a little iffy but better than other cruises we have taken. We took the cruise because it was round trip Miami and just visited Cuba. We thought it would be interesting to finally be able to visit Cuba -- but there really wasn't a whole lot to see. Perhaps if we didn't have to take such long bus rides we would have seen more. Cuba is a very poor island. Our tour guides on the buses were informed and did a good job. Personally, I would not recommend this cruise.
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Cabin Review

Cabin Suite 3095
Everything was fine with the cabin -- large and comfortable. Our room stewards did a good job. It was sometimes difficult getting what we wanted in the mini bar but then that got straightened out.

Port & Shore Excursion Reviews