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We chose the cruise for the itinerary. We are experienced cruisers having cruised with Princess, Royal Caribbean and Celebrity frequently over the last 20 years so feel qualified to make a fair comparison. Britannia, unfortunately, is nowhere near being in the same league. It is overcrowded and understaffed. There was a definite ‘end of season’ feel to this cruise. The crew seemed tired and unmotivated. Service in the restaurants was poor, slow and unapologetic. Food was unadventurous. Public areas were less than clean, open decks were sticky underfoot and there were noisy blowers drying damp-smelling carpets every day, even in the buffet restaurant during lunch. Entertainment was dire, downmarket and very holiday camp in style. P&O’s customer satisfaction survey seemed to focus on questions around whether customers were bothered about dressing up/ did we really expect to be called ‘sir’ or ‘madam’, we’re we looking for a more informal pub style experience? Perhaps P&O are looking to cater for customers who are looking for a floating Butlins/ Benidorm style holiday. If so, they are on the right track. We, however, will be returning to those cruise lines who know how to provide good quality, excellent service and proper cruising.

Butlins-on-sea

Britannia Cruise Review by Oceanz11

1 person found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Caribbean
We chose the cruise for the itinerary. We are experienced cruisers having cruised with Princess, Royal Caribbean and Celebrity frequently over the last 20 years so feel qualified to make a fair comparison. Britannia, unfortunately, is nowhere near being in the same league. It is overcrowded and understaffed. There was a definite ‘end of season’ feel to this cruise. The crew seemed tired and unmotivated. Service in the restaurants was poor, slow and unapologetic. Food was unadventurous. Public areas were less than clean, open decks were sticky underfoot and there were noisy blowers drying damp-smelling carpets every day, even in the buffet restaurant during lunch. Entertainment was dire, downmarket and very holiday camp in style. P&O’s customer satisfaction survey seemed to focus on questions around whether customers were bothered about dressing up/ did we really expect to be called ‘sir’ or ‘madam’, we’re we looking for a more informal pub style experience? Perhaps P&O are looking to cater for customers who are looking for a floating Butlins/ Benidorm style holiday. If so, they are on the right track. We, however, will be returning to those cruise lines who know how to provide good quality, excellent service and proper cruising.
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