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Please beware that Viking does not get the premiere ports on cruises. As we cruised on the Danube we went by all the beautiful locations tomport in Passau, Germany & ended what I would call a “ghetto” port. Please look at the photo I have posted that shows our table with 2 glasses of champagne with our scenery of rusted out machinery and water tanks. This is not the type of image that you see on Masterpiece theatre. And to make it worse the Viking customer service people were not helpful. They had arranged for a couple of shuttles to take us to Passau maybe one in the morning and one in the afternoon. We ended up calling a taxi. I would not recommend Viking River Cruises. Ships are new and beautiful, but not having good customer service and getting the worst ports does not make Viking a desirable cruise line

Viking River Boat Cruise ended at worst port at Passau, Germany for 2 nights

Viking Vilhjalm Cruise Review by dedeblock

Trip Details
  • Sail Date: May 2017
  • Destination: Europe River
  • Cabin Type: Explorer Suite
Please beware that Viking does not get the premiere ports on cruises. As we cruised on the Danube we went by all the beautiful locations tomport in Passau, Germany & ended what I would call a “ghetto” port.

Please look at the photo I have posted that shows our table with 2 glasses of champagne with our scenery of rusted out machinery and water tanks. This is not the type of image that you see on Masterpiece theatre.

And to make it worse the Viking customer service people were not helpful. They had arranged for a couple of shuttles to take us to Passau maybe one in the morning and one in the afternoon. We ended up calling a taxi.

I would not recommend Viking River Cruises. Ships are new and beautiful, but not having good customer service and getting the worst ports does not make Viking a desirable cruise line
Viking Cruises, Community Team has responded
We appreciate you taking the time to review your 2017 river cruise, dedeblock. While changes have been made since you last sailed the Danube with us, your comments regarding the docking locations and shuttles have not gone unheard. Nonetheless, should you like to share more about your Viking experience we would be happy to receive your feedback at TellUs@vikingcruises.com. Thank you for your review, and have a pleasant day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
dedeblock’s Full Rating Summary
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Cabin Review

Explorer Suite
Cabin ES
Cabin is beautiful, but very expensive.
Upper Deck Balcony Cabins, Suite Cabins