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I cruised Carnival and Royal Caribbean cruise lines and wanted to try another cruise line. I went with Norwegian Cruise Lines instead of Princess because it was going to 2 other islands that Princess was not, OK so lets talk about what went wrong! We noticed that in the beginning of our cruise, we were smelling sewage in the cabin hallway by our room. The cruise line, receptionist sent someone to spray a refreshsioner on the carpets, which only last for a few hours. We complained a half dozer times along with other passions. We smelled that for 10 days. Another problem was that the food was never hot, only warm. I sure it must be difficult to prepare for a thousand people but other cruise line can do it. The type or one can say menu in the buffet never changed. 10 days of the same thing. This reminds me of feeding our pets, the same thing each meal each day. I believe that Norwegian Cruise Lines must not of vetted the shore excursion vendors. Half of them did not care about their passions and did not give a history of the island on the sight seeing exclusions but instead played their music turned way up and just drove us from point A to point B. One of them even dropped us off at a shopping area and said they will be back in 2 hours, which we do not know what he did or where he went, but he did come back 2 hours later and drove us to another point of interest without and information of the island. After that, took us back to the ship. What a waste of money and time. The only positive rating I could give Norwegian Cruise Line is for their room stewards and the kitchen/galley help.

Unpleasant Experience!

Norwegian Jade Cruise Review by mtrcontrols

2 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Inside
I cruised Carnival and Royal Caribbean cruise lines and wanted to try another cruise line. I went with Norwegian Cruise Lines instead of Princess because it was going to 2 other islands that Princess was not, OK so lets talk about what went wrong! We noticed that in the beginning of our cruise, we were smelling sewage in the cabin hallway by our room. The cruise line, receptionist sent someone to spray a refreshsioner on the carpets, which only last for a few hours. We complained a half dozer times along with other passions. We smelled that for 10 days. Another problem was that the food was never hot, only warm. I sure it must be difficult to prepare for a thousand people but other cruise line can do it. The type or one can say menu in the buffet never changed. 10 days of the same thing. This reminds me of feeding our pets, the same thing each meal each day. I believe that Norwegian Cruise Lines must not of vetted the shore excursion vendors. Half of them did not care about their passions and did not give a history of the island on the sight seeing exclusions but instead played their music turned way up and just drove us from point A to point B. One of them even dropped us off at a shopping area and said they will be back in 2 hours, which we do not know what he did or where he went, but he did come back 2 hours later and drove us to another point of interest without and information of the island. After that, took us back to the ship. What a waste of money and time. The only positive rating I could give Norwegian Cruise Line is for their room stewards and the kitchen/galley help.
mtrcontrols’s Full Rating Summary
Enrichment Activities
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Cabin Review

Mid-Ship Inside
Cabin IB 8061
Was great!
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins