1. Home
  2. Cruise Reviews
  3. Norwegian Gem
We arrived in NYC according to instructions. We were informed the ship would be late, and not leaving until midnight. Two hours later, they said the ship is not coming and "make other arrangements". Luckily, I was able to procure a hotel near by. The rest of the cruise was fine, but we missed two islands, and St Thomas was it's usual half a day. I can't imagine if anyone saw this as a cruise itinery that they would book it. High winds was the explanation for all the confusion. Have not heard a word about any sort of a refund as yet, BUT we had better get something, weather related or not we paid for an 11 day 6 island cruise and received 10 days, 4 islands. The crew was great, but the communication regarding the departure could have been better. I received countless calls, but all with old or incorrect information..

Day late, dollar short!

Norwegian Gem Cruise Review by Theo Cay

1 person found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Inside
We arrived in NYC according to instructions. We were informed the ship would be late, and not leaving until midnight. Two hours later, they said the ship is not coming and "make other arrangements". Luckily, I was able to procure a hotel near by. The rest of the cruise was fine, but we missed two islands, and St Thomas was it's usual half a day. I can't imagine if anyone saw this as a cruise itinery that they would book it. High winds was the explanation for all the confusion. Have not heard a word about any sort of a refund as yet, BUT we had better get something, weather related or not we paid for an 11 day 6 island cruise and received 10 days, 4 islands. The crew was great, but the communication regarding the departure could have been better. I received countless calls, but all with old or incorrect information..
Theo Cay’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Gem price drops
250,000+ people have entered their email

Cabin Review

Mid-Ship Inside
Cabin IB 8069
Clean and comfortable
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews