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We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over the top, other than specialty restaurant - Cagneys, which was fantastic. ENTERTAINMENT - great comedian and magician, DJ was really good as was the entertainment in the Pink Champayne Lounge ACTIVITES - not much going on, we missed the music on deck all the time and the deck parties we have experienced on other cruise lines. SERVICE - it was seriously horrible. We have cruised 10 previous times (none with Norwegian) and have never had to search out someone to bring poolside drinks or assist us in a diningroom, or answer questions. This ship is completely different. The people working on this ship acted like it was a complete imposition for them to assist you. Even when tipped, no appreciation, nothing. In the Liberty Dining Room, we had to go find someone to fill our water, we filled our own wine from a bottle we purchased for dinner and the waiter actually slammed the coffee carafe in from of one of the ladies dining at our table as she had requested that he return with coffee. One night we were asked if we were ready for dessert and had not been served our entree yet. Many people were talking about how horrible the service was. I heard a lady ask a member of the crew - what is wrong with the morale on this ship? Several previous Norwegian cruisers on the ship told us not to judge Norwegian by this ship as they have had wonderful experiences on other Norwegian cruises, pretty sure we will not try again. PORTS AND SHORE EXCURSIONS - ports are beautiful and we booked our excursions with outside vendors, they were also beautiful.

Very disappointing

Pride of America Cruise Review by JoDee Rice

2 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Hawaii
  • Cabin Type: Balcony
We chose this cruise as the best way to see a variety of the Hawaiian Islands.

SHIP - old, but recently renovated.

CABIN - very small for a balcony room, clean

DINING - food was good and what I would expect, not anything over the top, other than specialty restaurant - Cagneys, which was fantastic.

ENTERTAINMENT - great comedian and magician, DJ was really good as was the entertainment in the Pink Champayne Lounge

ACTIVITES - not much going on, we missed the music on deck all the time and the deck parties we have experienced on other cruise lines.

SERVICE - it was seriously horrible. We have cruised 10 previous times (none with Norwegian) and have never had to search out someone to bring poolside drinks or assist us in a diningroom, or answer questions. This ship is completely different. The people working on this ship acted like it was a complete imposition for them to assist you. Even when tipped, no appreciation, nothing. In the Liberty Dining Room, we had to go find someone to fill our water, we filled our own wine from a bottle we purchased for dinner and the waiter actually slammed the coffee carafe in from of one of the ladies dining at our table as she had requested that he return with coffee. One night we were asked if we were ready for dessert and had not been served our entree yet. Many people were talking about how horrible the service was. I heard a lady ask a member of the crew - what is wrong with the morale on this ship? Several previous Norwegian cruisers on the ship told us not to judge Norwegian by this ship as they have had wonderful experiences on other Norwegian cruises, pretty sure we will not try again.

PORTS AND SHORE EXCURSIONS - ports are beautiful and we booked our excursions with outside vendors, they were also beautiful.
JoDee Rice’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Balcony
Cabin BF 7038
We had a balcony room and it was the smallest we had ever had, more cramped than some of the inside state rooms on some of our earlier cruises. Bright spot - it was clean and our cabin stewart (Nester) was amazing - really only positive experience with staff.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins