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We just returned from a 7-day cruise. This was cruise #6 with Norwegian and we have never had a complaint - before this. Our cabin steward was pleasant enough when he saw us but seemed to really not care. We got our comp sparkling wine the 2nd night. We asked for ice one afternoon and never got it. He rarely changed our dirty glasses. We have always sailed on ships that have smoking areas that are either enclosed or out of the way. On this ship, one must cross through smoking areas to get to other areas of the ship. Sadly, while we love piano bars, we had to give this one a miss as it was in a smoking area. Further, the casino (a smoking area) is mid-ship and the smoke rises to other areas on other floors. We found the hostesses at the comp restaurants cold and officious - something we'd never experienced on a Norwegian ship before. And, as others have mentioned, service in the restaurants was brutally slow. We did enjoy the shows that we went to - they were top-notch. And, as before, we really have no complaints about the food - although they could really add more veggies to the dishes in the sit-down restaurants. Had this been our first Norwegian cruise, we would never return. We will certainly never book on the Escape again.

Not impressed

Norwegian Escape Cruise Review by chrischevalier

1 person found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Bahamas
  • Cabin Type: Mid-ship Balcony Stateroom
We just returned from a 7-day cruise. This was cruise #6 with Norwegian and we have never had a complaint - before this. Our cabin steward was pleasant enough when he saw us but seemed to really not care. We got our comp sparkling wine the 2nd night. We asked for ice one afternoon and never got it. He rarely changed our dirty glasses.

We have always sailed on ships that have smoking areas that are either enclosed or out of the way. On this ship, one must cross through smoking areas to get to other areas of the ship. Sadly, while we love piano bars, we had to give this one a miss as it was in a smoking area. Further, the casino (a smoking area) is mid-ship and the smoke rises to other areas on other floors.

We found the hostesses at the comp restaurants cold and officious - something we'd never experienced on a Norwegian ship before. And, as others have mentioned, service in the restaurants was brutally slow.

We did enjoy the shows that we went to - they were top-notch. And, as before, we really have no complaints about the food - although they could really add more veggies to the dishes in the sit-down restaurants.

Had this been our first Norwegian cruise, we would never return. We will certainly never book on the Escape again.
chrischevalier’s Full Rating Summary
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Cabin Review

Mid-ship Balcony Stateroom
Cabin BA 13772
Prefer the cabin layout on the Escape. While initially, it appears smaller, it is actually quite easy to get around in.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins